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Perform a document analysis of any publicly available document on the domain. Read any existing documentation , meeting notes, or important emails about the project. Get an overview of how information is presented, transmitted, and used. You can understand how the customer works by creating a business canvas model.
My take: At Amazon, everyone in a meeting sits down at the beginning and reads a full write-up, and then the discussion begins, rather than sitting through an endless PowerPoint presentation during the whole meeting. They focus on real storytelling rather than bullet points.
Example process: The Login Process BPMN Example Object Management Group The Business Process Management Initiative (BPMI) created the Business Process Modelling Notation, which has undergone several changes.
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