Forrester - Business Intelligence

JUNE 7, 2024

Forrester’s multi-episode webinar series on AI delves into the profound impact AI has – and will continue to have – both on how data scientists and software engineers approach their work and how other job functions will have to adapt to […]

Artificial Intelligence 66

Artificial Intelligence Customer Experience Customer Experience Information Technology 66

Tableau

MARCH 14, 2022

The Forrester research found that organizations that invest in data literacy and upskilling across all departments—especially those with more mature initiatives—see dramatic benefits like improved customer experience, better decision making, greater employee satisfaction and retention, and more. Can't join us live?

Innovation 104

Innovation Chief Data Officer Data Governance Finance 104

Tableau

MARCH 14, 2022

The Forrester research found that organizations that invest in data literacy and upskilling across all departments—especially those with more mature initiatives—see dramatic benefits like improved customer experience, better decision making, greater employee satisfaction and retention, and more. Can't join us live?

Innovation 98

Innovation Chief Data Officer Data Governance Finance 98

Domo

JANUARY 3, 2024

Five days or less for improving customer experience Adjusting any product roadmap and company priorities is not an easy task. Unique tools to differentiate ourselves from the competition.

Supply Chain 132

Supply Chain Embedded Analytics Customer Experience Customer Experience 132

Passionate BA

AUGUST 1, 2023

User Experience vs. Customer Experience: What’s The Difference? But it is rare when we discuss another important issue, UI/UX, at length – CX or customer experience. by Kim Salazar Image source Almost all the time, when I talk to someone about design, we touch on the topics of UI and UX.

Business Analysis 130

Business Analysis Business Analysis UML Banking 130

Domo

JUNE 30, 2020

In an age when there are so many channels consumers can and do use to communicate with and about the brands they invest in, organizations that are able to capture that information and act on it have the opportunity to better service their customers and, in turn, build a competitive advantage.

Customer Experience 52

Customer Experience Customer Experience Data Management 52

Sisense

SEPTEMBER 9, 2020

Beyond anything else we can do — events, webinars, blog posts, and anything else outside the product itself — the documentation is the place where we have the most interaction. pays off in the long run, both from an improved customer experience perspective as well as cost savings.

Documentation 86

Documentation Customer Experience Customer Experience Embedded Analytics 86

Tableau

DECEMBER 7, 2022

In the quest to become a customer-focused company, the ability to quickly act on insights and deliver personalized customer experiences has never been more important. View the on-demand webinar: Uncover Real-time Customer Insights with Salesforce Genie Customer Data Cloud, Powered by Tableau.

Talent Acquisition 98

Talent Acquisition Data Warehouse Data Architecture Visualization 98

Tableau

DECEMBER 7, 2022

In the quest to become a customer-focused company, the ability to quickly act on insights and deliver personalized customer experiences has never been more important. View the on-demand webinar: Uncover Real-time Customer Insights with Salesforce Genie Customer Data Cloud, Powered by Tableau.

Talent Acquisition 98

Talent Acquisition Data Warehouse Data Architecture Visualization 98

Cprime

SEPTEMBER 20, 2023

Organizations today are constantly seeking ways to streamline operations, enhance customer experiences, and drive value. The following content is based on the webinar, ESM Foundations: Do You Understand Your Customer’s Journey. Learn more by watching the 30-minute webinar on demand.

Design Thinking 52

Design Thinking Customer Experience Customer Experience Documentation 52

Cprime

NOVEMBER 16, 2023

This article is largely based on our webinar, AI for Everyone: Demystifying Large Language Models (LLMs) Like ChatGPT. Watch the full webinar on demand to learn more. In customer support, for example, they interpret and respond to conversational language, enhancing customer experience.

Innovation 52

Innovation Artificial Intelligence Customer Experience Customer Experience 52

Insight Software

MAY 14, 2021

Ray is a prominent and dynamic keynote speaker and research analyst working with clients on digital innovation, business model design, engagement strategies, customer experience, matrix commerce, and big data. He further demonstrates his innovative and unparalleled industry experience as the lead facilitator of a weekly webinar series.

Supply Chain 97

Supply Chain Innovation Project Management Change Management 97

Analysts Corner

OCTOBER 26, 2024

Host live sessions: Engage directly with your audience through webinars or livestreams to foster real-time discussions. Webinars and Virtual Meetups : These platforms enable teams to share their insights broadly. Encourage comments: Ask for opinions in your blogs or videos. Open the floor for questions. The bottom line?

Data Governance 130

Data Governance Government Visualization Data Analytics 130

Sisense

MAY 31, 2020

Add to that being acknowledged two years in a row as “Credibility Leader” and “Overall Customer Experience Leader,” let’s just say it was a pretty great day! Outside of 1:1 engagement, an effective customer success strategy must extend beyond customer success calls and tutorials.

Data Warehouse 98

Data Warehouse Innovation Predictive Analytics Vision 98

TIBCO

FEBRUARY 21, 2017

It can also involve doing all of this in real time—to build what analyst firm Forrester has identified as an Insights-Driven Business —able to apply data and analytics at every opportunity to differentiate its products and customer experiences. Introducing the Insight Platform.

Data Analytics 45

Data Analytics Data Analytics Artificial Intelligence Digital Transformation 45

Tableau

MAY 20, 2021

Using the Lightning Web Component , you can embed dashboards into Data Cloud and customize the height and toolbar view within the editing pane. Create exceptional customer experiences with unified customer data With Tableau and Data Cloud, you have the power to create meaningful customer experiences and grow your bottom line.

Customer Experience 52

Customer Experience Customer Experience Visualization Data Automation 52

Domo

SEPTEMBER 16, 2021

In this environment, you can test everything from a simple chart to a complex app before it’s routed through an approval process that controls for quality and further protects the end user’s experience. The net-net is a dramatic reduction in errors, better customer experiences, and a collection of data leaders inspired to experiment.

Retail 94

Retail Innovation Government User Experience 94

Cprime

AUGUST 24, 2023

For an in-depth demonstration of how to put all these concepts into practice using JSM, watch the webinar, “Perfecting Customer Management Using Jira Service Management”. And, if you’re ready to move forward with perfecting your own Customer Management practice, speak to our ITSM experts today.

Customer Experience 52

Customer Experience Customer Experience Change Management Agile 52

Monday

JANUARY 2, 2022

When I interviewed for monday, I was asked why I wanted to apply for a role in Customer Experience. Working in Customer Experience has taught me so much, but also changed me as a person outside of work too. As the Customer Experience team, we want to make sure we provide our customers with service 24/7.

Customer Experience 40

Customer Experience Customer Experience Project Management 40

Whizlabs

APRIL 19, 2021

Over the 18+ years of experience in the industry, Manjula has identified the power of customers and he has an exceptional skill in transforming the journey of companies in order to create world-class customer experiences and success. Follow Evan Kohn on Twitter and LinkedIn. He writes for Forbes and The New Stack.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Tableau

DECEMBER 7, 2022

Allison (Ally) Witherspoon Johnston Senior Vice President, Product Marketing, Tableau Bronwen Boyd December 7, 2022 - 11:16pm February 14, 2023 In the quest to become a customer-focused company, the ability to quickly act on insights and deliver personalized customer experiences has never been more important.

Talent Acquisition 54

Talent Acquisition Data Warehouse Data Architecture Visualization 54

Cprime

NOVEMBER 9, 2023

Adapting to new ways of working As organizations strive to improve products and services, increase productivity, and deliver better customer experiences, they face the challenge of adapting to new ways of working, which is a critical area for the evolution of ITSM and ESM.

Finance 52

Finance Digital Transformation Artificial Intelligence Agile 52

Monday

APRIL 1, 2021

Let’s take a closer look at each of these features to see how they can help you deliver a better customer experience. Your business needs a way to manage all the details for each of your customers and prospects ? A CRM is an essential tool to help you close sales and deliver an excellent customer experience.

Customer Experience 52

Customer Experience Customer Experience Monitoring Banking 52

Monday

MAY 5, 2021

For example, if you choose to build your CRM with monday.com, we have a webinar hub offering full training and use cases, plus our 24/7 customer support center. Employee engagement is important as it directly impacts the customer experience. Make sure your CRM software provider offers training and support.

Supply Chain 52

Supply Chain Customer Experience Customer Experience Finance 52

Business Bullet

NOVEMBER 1, 2020

Since then I have broadened both mine and my company’s skill set to include disciplines such as Agile Product Management, Business Change Management, User/Customer Experience (UX/CX) and Service Design. More recently I have focused on helping organisations to amplify their change delivery practices through the use of Visual Thinking.

Visualization 52

Visualization Business Analysis Business Analysis Digital 52

Domo

JULY 6, 2021

With that data in our hands, we could do something with it,” said Vince Kelly, Astellas Pharma’s head of digital marketing and customer experience. “We We could model it, and we could get insights out of it.”

Business Intelligence 52

Business Intelligence Business Intelligence Customer Experience Customer Experience 52

Bridging the Gap

JUNE 21, 2022

I am coming more from the communications and the business side of things, the strategy and the focus on customer experience and user satisfaction. I have taken other training courses and watched webinars and YouTube videos along the way, just out of interest and to enhance my skills in some areas.

Cybersecurity 52

Cybersecurity Business Analysis Business Analysis Documentation 52

Insight Software

DECEMBER 12, 2022

Moreover, this shift removes on-prem challenges as well as empowers customers to make informed decisions and respond to changing market scenarios more quickly. Our primary focus is to provide an elevated customer experience that meets their evolving needs, while ensuring a smooth transition to the cloud.”. About insightsoftware.

Supply Chain 52

Supply Chain Finance Planning User Experience 52

Userzoom

DECEMBER 17, 2019

Telling the Full Story – Adding Qualitative Data To Executive Dashboards [On-demand webinar]. We look for ways to check alignment for organisational success metrics and customer experience feedback. How to be a great UX research leader: Engage your stakeholders [Article]. Download the library. Provide tangible evidence.

User Experience 122

User Experience Planning Documentation Design Thinking 122

Userzoom

NOVEMBER 18, 2019

29% of enterprises have a VP of Design of Chief Experience Officer in 2019 , up from 21% in 2018. In a startling increase from 52% last year, 70% of CEOs now talking about customer experience, user experience and the experience economy as a key differentiator in their respective markets.

Agile 91

Agile User Experience Customer Experience Customer Experience 91

Monday

JULY 1, 2021

Hold webinars or in-person training events. You should also hold active onboarding sessions to help new customers adjust. Webinars are a great way to do this at scale, as one customer success agent can help many new customers at the same time.

Documentation 52

Documentation Project Management Digital Customer Experience 52

Insight Software

MAY 1, 2023

Amazon also provides data and analytics – in the form of product ratings, reviews, and suggestions – to ensure customers are choosing the right products at the point of transaction. Employ videos and webinars to guide users through new features. Reach out to your customers and user community regularly to solicit feedback.

Embedded Analytics 52

Embedded Analytics IBM Support IBM Maintenance IBM cost 52

Insight Software

APRIL 25, 2024

Check out our webinar on self-service subledger reconciliations for a quick primer on when and how to best use self-service subledger reconciliations for your organization. Watch this webinar for best practice tips on how to remove complexity and save time with quick, easy general ledger and subledger reconciliations.

IBM Support 52

IBM Support IBM Maintenance Banking IBM cost 52

Insight Software

OCTOBER 4, 2021

Let’s face it: customer returns wreak havoc on your supply chain practices. They cost your organization valuable time and money, and they are usually correlated with a negative customer experience. Simply put, reasons for return refers to a metric that describes the factors that result in the return of product from customers.

Supply Chain 96

Supply Chain IBM Maintenance IBM cost IBM Support 96

Insight Software

AUGUST 15, 2024

Customer satisfaction is the key goal of supply chain management, as it ultimately determines the success and competitiveness of businesses. Watch this on-demand webinar for a comprehensive overview of how reporting software can streamline supply chain management processes.

Supply Chain 52

Supply Chain IBM Support Procurement IBM cost 52

Insight Software

DECEMBER 4, 2023

Learn how users of business applications want to quickly leverage this data to extract insights, make data-driven decisions, and take the best actions in our on-demand webinar. Insufficient functionality and dashboards – ISVs face demands from their users to uplevel their reporting (e.g.,

Embedded Analytics 52

Embedded Analytics IBM Support IBM Maintenance Supply Chain 52