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5 Tips to Delivering an Award-Winning CX Transformation Programme

Clarasys

In 2020, delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. Many programmes have a vision. Constantly sharing and adapting the vision ensures it is certainly never forgotten.

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Journey of a Business Analyst from Ideation to Execution

MindsMapped

How can the team optimize the performance, management, and cost-efficiency of the future digital experience? Are there any gaps and potential opportunities for better customer experience? One such meeting is the Discovery Workshops. Multiple full/half-day sessions as required in the discovery phase.

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How to Make Product Decisions With Transparency and Trust

EBG Consulting

Strategic decisions include delineating the product vision, value proposition, product differentiators, and product roadmap. Recently I ran a product planning workshop where we needed to decide which experiments to focus on to affect our conversion metrics. Both require a product manager to be the decision leader.

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Cprime’s Generative AI Services: From Discovery to Mastery in AI Integration

Cprime

Training and Enablement: Provide comprehensive training and enablement through hands-on workshops, certification courses, and immersive learning experiences to upskill teams and foster an environment of continuous learning. Aligning with Your Goals: Your strategic objectives are the cornerstone of our assessment.

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Key considerations of digital transformation: organisation – PODCAST

Clarasys

And I think it’s really crucial in presenting that vision, being clear on the value to your organisation, which is gonna allow them to re-imagine the future, as opposed to removing some of the pain that they’ve already had over the last few years. So I think having that clear vision is absolutely key.

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The Urge to Strangle(The Strangler Pattern)

Leading Agile

During a workshop for one of the teams, I learned they did not write or maintain application code. The team stopped doing the workshop exercise and immediately put together a crude version of a Ruby script to read the Excel file, connect to CICS, and populate the CICS application with the data. There are gems to manipulate Excel files.

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Cutting Costs, Gaining Speed: 8 Essential Tips to Reduce TCO in Your Digital Journey

Cprime

Consider Cprime’s Cost Optimization Workshop for even more tips and custom solutions for reducing TCO. It’s the driving force that propels businesses into the future, enabling them to streamline operations, enhance customer experiences, and innovate at breakneck speeds.

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