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High customer value creates a competitive advantage, therefore, it is no surprise, especially as we emerge from a year of lockdowns, that putting emphasis on “customerexperience” (CX) is still on an upward trajectory. . You focus too much on rebranding your efforts instead of improving things for customers.
Enterprise clients benefit from having a dedicated customer success manager who can help with onboarding and provide support around the clock. Plus, daily live seminars and a self-serve knowledge base further enhance usability and encourage teams to be as autonomous and productive as possible. Pivot analysis and reports. Get started.
Over the 18+ years of experience in the industry, Manjula has identified the power of customers and he has an exceptional skill in transforming the journey of companies in order to create world-class customerexperiences and success. Follow Evan Kohn on Twitter and LinkedIn.
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