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To do so effectively requires you to not talk over others and really take note of what the speaker is saying, writes Brian Laehn , senior business analyst, scrum master, and projectmanager at Skyline Technologies. This will help you gain empathy for your clients’ challenges and needs.
Naturally, companies are catching on and making customer support and customer satisfaction a top priority. In fact, client experience is becoming a battlefront. The executive editor of Wired magazine, Kevin Kelly , believes that being enthusiastic is worth 25 IQ points. Getting started in client management.
inconsistent customerexperience, such as being asked for the same information on multiple forms or in the midst of multiple procedures. Magazine Web Portal: Legacy: Oracle Endeca. This one comes from an InformIT article from August 20, 2009, entitled “Breaking the ProjectManagement Triangle.”
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