Analysts Corner

APRIL 25, 2023

For example, manufacturers can use big data to monitor machine performance and identify maintenance needs before equipment failures occur. Enhanced customer experience Big data can help businesses improve the customer experience by providing insights into customer behavior and preferences.

Big Data 130

Big Data Retail Customer Experience Customer Experience 130

Tableau

JUNE 28, 2021

And there’s a big push in the industry to use that data to improve customer experiences. It’s not just the industry that wants better customer experiences: 80% of consumers say the experience a company provides is as important as its products. But data alone isn’t enough to improve customer experiences.

Customer Experience 52

Customer Experience Customer Experience Data Analytics Data Analytics 52

CMW Lab Blog

JANUARY 31, 2025

Enhanced process visibility Real-time monitoring provides insights into workflow performance. Implement and monitor Deploy your workflow using the process engine, and use monitoring tools to track performance metrics like task completion times and resource utilisation rates.

Supply Chain 52

Supply Chain Monitoring Process Modelling Visualization 52

BizAcuity

APRIL 14, 2022

Have you read any of the case studies involving how Netflix and Spotfy leverage big data for creating unique customer experiences? One leverages data to improve their supply chain resilience while the other to improve their product innovation. Customer Experience. Product/Service innovation.

Big Data 130

Big Data Data Analytics Data Analytics Data Management 130

Data Pine

MAY 2, 2023

Transparency: With the ability to monitor the movements of goods and delivery operatives in real-time, you can improve internal as well as external efficiency. With dynamic data alerts, you can pick up potential issues or delays swiftly, notify your colleagues, suppliers, or customers, and manage expectations.

Supply Chain 110

Supply Chain Logistics Big Data Customer Experience 110

Domo

FEBRUARY 26, 2025

Self-reactiveness: Continuously monitoring performance and making real-time adjustments. Industries, including finance and healthcare, use agentic AI agents to optimize workflows, improve customer experiences, and drive innovation. Solution: Implement strict guidelines for AI usage and actively monitor for misuse.

Supply Chain 59

Supply Chain Healthcare Monitoring Banking 59

Astera

MAY 5, 2023

This is where artificial intelligence (AI) comes in. AI-driven innovations in enterprise data storage are transforming the way financial data is managed and stored, enabling businesses to unlock valuable insights and stay ahead of the competition.

Innovation 40

Innovation Data Management Artificial Intelligence Big Data 40

Cprime

FEBRUARY 1, 2024

– Generative AI (GenAI) in financial services refers to advanced AI systems capable of creating new, original content and solutions, such as predictive financial models and personalized customer experiences, by synthesizing data and learning from interactions.

Finance 80

Finance Vision Government Talent Acquisition 80

Astera

JUNE 21, 2024

Businesses must evolve and innovate to stay competitive in the ever-growing market. API adoption can also help organizations improve customer experience, automate tasks to increase efficiency and drive innovation through easy access to data. Benefits Customers now expect a seamless and personalized experience.

Real-time Data 52

Real-time Data Innovation Monitoring Data Architecture 52

GAVS Technology

MAY 27, 2024

ZIF Dx+ (Zero Incident Framework Digital Xperience) addresses this need by offering an advanced solution for monitoring and optimizing digital experiences within Digital Experience Analytics. ZIF Dx+ offers tools to monitor and enhance this productivity by providing detailed insights into user behavior and system usage.

Digital Transformation 52

Digital Transformation Monitoring Healthcare Digital 52

GAVS Technology

DECEMBER 1, 2020

A pivotal and integral strategy to maintain and sustain growth is for businesses to avoid the churn of their existing customers and ensure the quality of delivery can build their trust for future collaborations and referrals. Enhancing customer experience should be prime and proper governance must be in place to monitor and gauge strategies.

Customer Experience 52

Customer Experience Customer Experience Digital Transformation Government 52

Clarasys

DECEMBER 16, 2020

The enhancements for the customer experience lifecycle don’t stop at the line of interaction or line of visibility. By having a view of your Service Design, you will also be able to understand how back office processes can significantly improve customer experience. Serve end-to-end, and optimise internally too.

Retail 52

Retail Supply Chain Customer Experience Customer Experience 52

GAVS Technology

JANUARY 30, 2025

Author – Rajashree Jog, VP – Customer Success, GS Lab | GAVS In todays digital-first world, call centers have the potential to be much more than just customer support hubs. By leveraging innovative solutions, they can drive significant revenue and boost customer loyalty.

Innovation 52

Innovation Customer Experience Customer Experience Digital 52

Data Pine

APRIL 2, 2020

KPI tracking is a definitive means of monitoring your most relevant key performance indicators for increased business success with the help of modern KPI software. Innovation: Working with KPI tracking software offers insight that empowers you to spot and uncover trends or patterns that you otherwise wouldn’t notice. MQL-to-SQL Ratio.

Innovation 78

Innovation Visualization Digital Business Intelligence 78

Astera

AUGUST 15, 2023

Implement Comprehensive Security Measures Firewalls: Set up firewalls to monitor and control network traffic, blocking unauthorized access attempts and potential threats. Improved Customer Experience: The efficiency and speed of EDI transactions contribute to an improved customer experience within the mortgage industry.

Finance 52

Finance Data Security Customer Experience Customer Experience 52

Data Pine

APRIL 14, 2022

While these industries are traditionally slow in adopting new innovations, there are some front-runners that are leading the pack. Some fast-food chains are now monitoring their drive-through lanes and changing their menu features (you know, the ones on the LCD screen as opposed to the numbers on the board) in response.

Big Data 97

Big Data Healthcare Customer Experience Customer Experience 97

GlowTouch

APRIL 27, 2021

Today, the remarkable thing is the rate of evolution and innovation that has made wearables into a bustling industry. From activity trackers that are used to monitor fitness to location-defining tools to health-related possibilities, these devices fit the public’s increasing use of, if not dependence on, mobile devices.

Monitoring 52

Monitoring Innovation Customer Experience Customer Experience 52

Business Analysis Hub

AUGUST 22, 2023

Creating a robust AI strategy is pivotal in harnessing the power of this technology to drive innovation, efficiency, and growth. This could range from improving customer experience, streamlining operations, to gaining deeper insights from your data. It's no longer a question of if AI will transform your business, but rather how.

Artificial Intelligence 52

Artificial Intelligence Monitoring Customer Experience Customer Experience 52

Data Pine

APRIL 23, 2019

Studies suggest that by 2020, customer experience (CX) will be the main brand differentiator (according to a research conducted by the customer experience consultant company Walker), surpassing factors such as price and product in terms of importance to today’s digitally native consumers. Support tickets by channel.

Customer Experience 67

Customer Experience Customer Experience Visualization Digital 67

The BAWorld

MARCH 8, 2024

Business Process Reengineering is also responsible for the development of better-designed, implemented, and monitored processes, which has the potential to lower operational risks such as fraud. Monitors and maintains the current state of affairs. What is Business Process Management (BPM)? A more strategic, cross-functional approach.

Business Process Management 75

Business Process Management Monitoring Business Analysis Business Analysis 75

Astera

MAY 25, 2023

From claims history to customer demographics, insurers rely on vast amounts of information to assess risk and set rates. To efficiently collect and analyze medical data, large insurers with millions of customers are now turning to an innovative solution – automated medical data processing.

Healthcare 40

Healthcare Artificial Intelligence Innovation Monitoring 40

Astera

MAY 22, 2023

From claims history to customer demographics, insurers rely on vast amounts of information to assess risk and set rates. To efficiently collect and analyze medical data, large insurers with millions of customers are now turning to an innovative solution – automated medical data processing.

Healthcare 40

Healthcare Artificial Intelligence Innovation Monitoring 40

Astera

APRIL 28, 2023

Artificial intelligence (AI) and chatbots have been making significant strides in recent years, with a growing number of industries and businesses adopting the technology to improve customer experiences and streamline operations. Users can track their exercise routines, monitor sleep patterns, and count calorie intake.

E-Commerce 40

E-Commerce Artificial Intelligence Healthcare Customer Experience 40

Astera

DECEMBER 12, 2023

This not only streamlines processes but also facilitates easier integration, enabling a more agile and innovative environment. It transforms customer experiences. By leveraging APIs to optimize services, businesses create seamless digital ecosystems that deliver enhanced experiences to customers.

E-Commerce 52

E-Commerce Monitoring User Experience Banking 52

Cprime

JANUARY 18, 2024

Why is it important to measure and monitor progress in digital transformation? It’s the driving force that propels businesses into the future, enabling them to streamline operations, enhance customer experiences, and innovate at breakneck speeds. Open-source software presents another avenue for cost savings.

Digital 52

Digital Digital Transformation Cybersecurity Cloud Computing 52

Sisense

JANUARY 14, 2021

Because of how delicate customer relationships can be, Billie expended considerable resources monitoring reported data for accuracy and fixing broken charts and reports before consumers could be affected. Better testing, better customer experience. Read on to see how this enterprising team did it.

E-Commerce 85

E-Commerce Business Intelligence Business Intelligence Data Modelling 85

Clarasys

NOVEMBER 3, 2022

But how do organisations understand what their customers want from products and services now and in the future? And how can the Customer Experience (CX) toolkit help us? While their value propositions and business models vary, they all have one thing in common: a deep understanding of their customers.

Customer Experience 52

Customer Experience Customer Experience Monitoring Finance 52

Data Pine

FEBRUARY 9, 2024

KPI management is the process of selecting, monitoring, and analyzing specific industry key performance indicators (or KPIs). For example, customer satisfaction metrics are used to drive a better customer experience. How often you monitor may vary depending on the nature of the KPIs and the business context.

Procurement 88

Procurement Supply Chain Retail Monitoring 88

Actian

DECEMBER 19, 2018

From strategic decision-making to low-level operations and customer experience, your entire company must have up-to-date information and insights to keep pace with the speed of business. Customers expect real-time insights as a part of the modern customer experience. To learn more, visit www.actian.com.

Real-time Data 40

Real-time Data Logistics Customer Experience Customer Experience 40

Data Pine

MAY 9, 2019

Building on our previous point, the fourth and perhaps most pivotal component of an interactive dashboard is the ability to continuously track, monitor, and report your data. Improve your customer experience processes. Now there are beautiful, intuitive dashboard examples that can give you the information you need at a glance.

Business Intelligence 108

Business Intelligence Business Intelligence Procurement Data Warehouse 108

Data Pine

OCTOBER 25, 2022

Written by experienced analyst Russell Walker, this piece teaches its readers the value of turning big data from its strategic and tactical nature into new revenue streams that translate into improved customer experiences, enhanced operations, product development, and much more. click for book source**.

Business Intelligence 117

Business Intelligence Business Intelligence Big Data Data Mining 117

Astera

AUGUST 13, 2024

Modernizing data infrastructure allows organizations to position themselves to secure their data, operate more efficiently, and innovate in a competitive marketplace. Enhance Customer Experience Data modernization enables better integration and analysis of customer data by consolidating data from disparate sources into a unified platform.

Data Governance 52

Data Governance Data Architecture Data Quality Real-time Data 52

Sisense

MAY 13, 2021

An IDC survey commissioned by Sisense in 2020 revealed that respondents were most interested in improving operational efficiency (56%) or customer experience (50%). Identifying new revenue streams or business opportunities (39%) and increasing innovation (30%) were also important. So what does all that mean for product builders?

Visualization 59

Visualization Customer Experience Customer Experience Monitoring 59

Data Pine

APRIL 3, 2020

Before looking at the benefits, features, and functions of call center reporting processes, it’s important to consider the role of a customer service center report in formulating a forward-thinking, innovative business strategy that will ultimately transform your service levels from average to exceptional (and keep them that way).

Visualization 80

Visualization Digital Data Visualization Real-time Data 80

Astera

JANUARY 25, 2024

Enhances operational efficiency and customer experiences by leveraging insights in real-time business processes. On-going Monitoring The final step is to keep an eye on the process. Organizations employ holistic data integration and management tools alongside Reverse ETL tools for monitoring.

E-Commerce 52

E-Commerce Data Warehouse Retail Customer Experience 52

Data Pine

APRIL 22, 2020

A digital dashboard is an electronic tracking tool used to build an interactive, visual representation of data from a host of sources including databases, CRM- and ERP data or other web services to monitor important business metrics and overall company’s performance. Communication: Organizational silos kill productivity and stunt innovation.

Digital 75

Digital Visualization Retail Data Visualization 75

Astera

DECEMBER 12, 2023

This not only streamlines processes but also facilitates easier integration, enabling a more agile and innovative environment. It transforms customer experiences. By leveraging APIs to optimize services, businesses create seamless digital ecosystems that deliver enhanced experiences to customers.

E-Commerce 40

E-Commerce Monitoring User Experience Banking 40