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Innovations in artificial intelligence, machine learning, the Internet of Things (IoT), and other advanced technologies have enabled companies to do things previously unimaginable when it comes to customerexperiences, business growth, and revenue. All of that comes at a cost, of course. New technologies, system […].
As business applications move to the cloud, and external data becomes more important, cloud analytics becomes a natural part of enterprisearchitectures. New experience analytics. Understanding and optimizing the customerexperience is the bedrock of successful digital transformation.
Each view of an organization’s enterprisearchitecture (business, information, solution, and technology) presents distinct challenges for value creation. Solution architecture defines the structure of the software elements of a business capability by determining the responsibilities of each component in the software.
In delivering the goods and services, the processes deliver the organisation’s value proposition , their promise of value to the customers. The aim optimising such processes is to improve the customerexperience. EnterpriseArchitecture. That bridge can be constructed with an enterprisearchitecture.
Talk to the enterprisearchitecture experts who understand your company’s current systems and how they communicate. When they are outdated, it can cause problems, from a confusing customerexperience to warranty claims. The approach you take to advocating for PIM depends upon who you’re talking to.
Over the 18+ years of experience in the industry, Manjula has identified the power of customers and he has an exceptional skill in transforming the journey of companies in order to create world-class customerexperiences and success. Follow Evan Kohn on Twitter and LinkedIn.
The Real Challenge: Its Not About Tools Some “Enterprise Architect” job openings still ask for detailed coding skills, fundamentally misunderstanding the point of the role. And discussions about enterprisearchitecture often default to technology solutions.
Define where you want your enterprise to go. Unmatched customerexperience? Your architecture must align with these goals, or you'll be chasingshadows. Use Proven Frameworks (Zachman, FEAF,TOGAF) Customizing anything is preferable to creating it from scratch. Is it market dominance? Operational excellence?
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