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Empowering Sales to Provide the Best Customer Experience: Frucor Suntory’s SAP Innovation Journey

Timo Elliott

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards.

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Digital Transformation: How To Protect Your Organization From Cyber Risk

Smart Data Collective

This form of attack may degrade customer experience because it will render the apps useless. This could include customer information, financial records, intellectual property, and confidential documents. Organizations must take steps to identify their critical assets and determine the level of protection needed.

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A brief guide to user experience maps in all their various forms

Userzoom

In researching this article about creating different experience maps – mainly by sending OJ, our ace head of social, into the UX Slack channel and asking them what they think – we came across the following terms… Customer journey maps. Customer experience maps. User story maps. User journey maps.

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Staying Ahead of the Market: Trends in Document Management

CMW Lab Blog

Document management is becoming a critical aspect of any business looking to streamline their workflow and maximize the use of their collected data. Integrating a document management system into one’s business can be tricky but, it’s worth it due to the numerous benefits it can bring. A quick refresh: What is document management?

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The Top 10 Business Analysis Skills For 2020 and Beyond

BA Squared

In 2020, I am updating this definition to “A catalyst of problem-solving and effective decision making; facilitating problem-solving and decision making on desired strategic, operations, customer experience, and systematic changes and aspects of how organizations serve their customers and operate at all levels.”.

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Adding AI to Products: A High-Level Guide for Product Managers

Sisense

In Augmented Apps , we examine how product teams are exploring AI and ML to make their products more intuitive and enhance the user experience. Improving customer experience and reducing cost in a single step sounds impossible, but this is exactly what correctly implemented AI can achieve. Improving performance with AI.

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An Expert Under the Hood: White-Label Reports and Dashboards

Sisense

Have a look at Sisense documentation to see how easy it is to plug in and create reports. Now that you know what you want everything to look like, define and connect your data sources. Once the data is flowing to your reports, you can tweak your presentations until they look and operate exactly how you want.