Clarasys

APRIL 6, 2021

So in order for your business to thrive – or even survive – the voice of the customer has never been more important. On the bright side, with the surge in online shopping and the use of digital channels, there has never been so much insightful data available. For more information or to sign up, click here.

Customer Experience 52

Customer Experience Customer Experience Retail Design Thinking 52

The Uncommon League

APRIL 28, 2020

Be transparent with all news whether it is good or bad, and ask questions, writes Brett Harned , director of education at Team Gantt and founder of Digital PM Summit. Emails, text messages, video calls, web-based meetings and other digital communications channels are available in addition to phone calls.

Planning 95

Planning Healthcare Business Analysis Business Analysis 95

MindsMapped

JULY 21, 2020

The delivery of the structure of the digital project is either agile or waterfall. These deliveries are design-led and have a customer-focused environment. How can the team optimize the performance, management, and cost-efficiency of the future digital experience? One such meeting is the Discovery Workshops.

Requirements Gathering 54

Requirements Gathering Vision Agile Documentation 54

Clarasys

MARCH 31, 2022

Huge benefits can be unlocked by solving complex problems across an organisation’s Lead-to-Cash (L2C) lifecycle, but how does an organisation go about finding the right approach that has customers at the heart of changes made? READ: To design the best digital tools to improve your CX, start with the problem.

Design Thinking 52

Design Thinking Customer Experience Customer Experience Agile 52

Business Analyst Learnings

FEBRUARY 12, 2018

Now in its 6th year, bpmNEXT remains the definitive showcase of the next generation of Business Process Management software – covering Advanced Analytics, Blockchain, Decision Management, Digital Transformation, Robotic Process Automation, AI, the Internet of Things, Process Mining, and the next generation of BPMS platforms.

Business Analysis 40

Business Analysis Business Analysis Skillset Digital Transformation 40

Data Pine

JANUARY 14, 2020

The customer.” – Sam Walton, Walmart’s founder. Customer experience is slowly but surely exceeding both price and product as the world’s most critical brand differentiator, according to numerous articles over the Internet written by industry experts. What Are The Benefits Of Customer Service Reports?

Monitoring 67

Monitoring Customer Experience Customer Experience Digital 67

Business Bullet

NOVEMBER 1, 2020

Grant Wright facilitated a half day workshop at the European Business Analysis conference 2020 on Unleashing the power of visual thinking. Since then I have broadened both mine and my company’s skill set to include disciplines such as Agile Product Management, Business Change Management, User/Customer Experience (UX/CX) and Service Design.

Visualization 52

Visualization Business Analysis Business Analysis Digital 52

Argon Digital

AUGUST 11, 2023

From optimizing operations to enhancing customer experiences, the right software can be a game-changer. Through interviews, workshops, and analysis, they uncover hidden needs that may not be immediately apparent.

Product Management 52

Product Management Product Management Documentation Requirements Gathering 52

MindsMapped

JULY 18, 2020

The KPI workshop is where the analyst’s work with the business to understand what their business objectives are, and how the project we are about to commence fits into those objectives. This meant a potentially rich source of customer data and path to conversion was not available at all or fragmented at best. Business Analytics.

Business Analysis 46

Business Analysis Business Analysis Requirements Gathering Documentation 46

Userzoom

DECEMBER 17, 2019

Also explain the need for materials, digital and/ or physical. I bring the stakeholders into the workshop environment and make them part of the process so they can see the value for themselves and be a part of it. We look for ways to check alignment for organisational success metrics and customer experience feedback.

User Experience 122

User Experience Planning Documentation Design Thinking 122

Userzoom

NOVEMBER 18, 2019

Whether working in Agile or not, you could also run a research road mapping workshop , which brings all the stakeholders together and you try to understand all their business problems and you create a roadmap to solve them. This will help you figure out how best to integrate research into the development process.

Agile 91

Agile User Experience Customer Experience Customer Experience 91

Clarasys

DECEMBER 9, 2021

Sarah Divall: And the other one is community calling where people can donate their old iPhones that are sat lying around in drawers and probably destined for landfill and they get refurbished and sent on to people in the community who are digitally isolated. Sarah Hammond: Definitely. And that was absolutely amazing to hear about.

Customer Experience 52

Customer Experience Customer Experience Digital Vision 52