Analysts Corner

FEBRUARY 27, 2024

Building the technology platform to re-imagine customer experience (CX) Building the Customer Experience transformation technology platform In the previous post we discussed what is customer experience (CX) transformation, the business value and some use cases with the highest return of investment.

Customer Experience 130

Customer Experience Customer Experience Innovation Planning 130

Smart Data Collective

JUNE 11, 2021

With so many consumers around the world using money transfer services, the global digital remittance market has experienced unprecedented rates of growth over the last few years. Recent revenue reports from its website show its digital partners increased more than 38% in 2020 from 2019.

Big Data 253

Big Data Banking Retail Digital 253

Smart Data Collective

OCTOBER 19, 2023

That shift, my friends, is digital transformation in action. And while transforming our music habits might seem straightforward, the truth is, digital transformation in the business realm is a bit more intricate. A Quick Intro to Digital Transformation Digital transformation isn’t just about switching from analogue to digital.

Digital Transformation 312

Digital Transformation Big Data Digital Data Analytics 312

Smart Data Collective

MARCH 2, 2021

They have found a number of digital marketing strategies work wonderfully when paired with big data technology. From playing games and streaming movies to socializing with friends and online shopping, digital platforms allow people to stay connected and complete everyday tasks safely. eCommerce Is Booming.

Data Analytics 334

Data Analytics Data Analytics Big Data Digital 334

Smart Data Collective

SEPTEMBER 15, 2021

Utilizing Big Data to Get the Most Out of Your Digital Media Strategy. You need to know how to use big data effectively if you want to create a successful digital marketing strategy. With the emergence of Digital Media, marketing has changed into various forms and data is becoming more important than ever.

Big Data 312

Big Data Digital Data Analytics Data Analytics 312

Smart Data Collective

APRIL 1, 2021

You do not stand a chance in this digital age if you operate your marketing campaign through traditional platforms. The technological advancements have left no excuse for brands to justify the lack of customer data collection. Producing an Omnichannel Customer Experience. Personalizing your marketing campaigns.

Big Data 343

Big Data Artificial Intelligence Customer Experience Customer Experience 343

Smart Data Collective

AUGUST 30, 2020

A growing number of digital security experts are using predictive analytics algorithms to improve their risk scoring models. That is why you should anticipate your Recovery Point Objective when creating a disaster recovery plan. . Did they plan that something similar could happen? What did they do during and after the attack?

Predictive Analytics 335

Predictive Analytics E-Commerce Cybersecurity Planning 335

Smart Data Collective

JULY 19, 2019

Many years of experience make it possible for Comarch to help telecom and digital service providers innovate and automate their processes to effectively face new technologies such as artificial intelligence, 5G, the Internet of Things, and more. They are one of the companies that is proving to be a pioneer in big data for telecom.

Big Data 252

Big Data Retail Artificial Intelligence Logistics 252

BA Squared

JUNE 2, 2021

Agile Transformation, Digital Transformation, The Need for Speed, No BA Needed in Scum….What Integrated into the strategic, planning and development processes. Disjointed business analysis happens when analysis resources and scope are narrowed to a project or application scope rather than a customer experience and strategic scope.

Customer Experience 198

Customer Experience Customer Experience Documentation Digital Transformation 198

Smart Data Collective

MAY 14, 2021

Virtual agents help create a seamless customer experience while empowering human employees to work on pressing tasks that need the human touch. Banking has been gradually going digital for years now, but that shift was accelerated last year. This data can help inform insurance agents of how to best serve those customers.

Banking 290

Banking Retail Big Data Healthcare 290

Smart Data Collective

JUNE 15, 2022

Enhance the client experience Better Understand Customer Demographics Forecast customer behavior Improve pricing decisions Highlights Expansion Potential Improve product display in-store Reduce customer acquisition expenses Improve the online customer experience Customer persona identification.

Retail 279

Retail Real-time Data Customer Experience Customer Experience 279

BizAcuity

APRIL 25, 2022

With ever-changing regulations and the rise of digital competition, it is a challenge to run the casino business competitively. The onset of digital gaming has reduced the entry barrier for new players. The pandemic, the rise of online casinos, and the explosion in digital media have seen casino marketing going predominantly online.

Digital 130

Digital User Experience Retail E-Commerce 130

Smart Data Collective

AUGUST 27, 2019

The banking industry has been able to utilize a variety of AI technology to streamline processes, enhance security, and improve the customer experience. For instance, banks can use artificially intelligent identity verification to identify customers and their documents accurately. It can even be done via mobile device.

Artificial Intelligence 250

Artificial Intelligence Banking Documentation Finance 250

Monday

APRIL 14, 2021

Far too many companies have their most important text files, pictures, videos, audio files, rich media assets, and more — their digital assets — saved on decentralized systems. But there’s a solution: digital asset management (DAM). What does digital asset management mean? Digital , of course, means anything that exists online.

Digital 96

Digital Customer Experience Customer Experience Planning 96

BA Squared

SEPTEMBER 12, 2021

Continuous delivery requires the team to plan in small chunks that deliver value to users. This planning requires analysis and prioritization from a customer value perspective and can’t be done without a strong product ownership skill set which often includes the BA as well.

Digital Transformation 130

Digital Transformation Customer Experience Customer Experience Monitoring 130

Timo Elliott

JANUARY 22, 2019

This depends fundamentally on human judgement, consensus, and creativity, but it must be supported by better integration between analytics, traditional business planning activities, and social collaboration platforms. New experience analytics. AI and machine learning makes analytics more human.

Data Discovery 240

Data Discovery Enterprise Architecture Embedded Analytics Digital Transformation 240

Tableau

FEBRUARY 7, 2022

Whether driving engagement with fans, or helping athletes reach their potential, Team USA is all-in with analytics—building a digital HQ with Tableau and Salesforce Customer 360. Data is foundational to building a digital HQ, and the positive impacts of data-first thinking can be seen across the Team USA organization.

Digital 102

Digital Logistics Vision Visualization 102

Clarasys

JUNE 14, 2021

In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.

Customer Experience 52

Customer Experience Customer Experience Digital Transformation Digital 52

Timo Elliott

AUGUST 27, 2020

Your plan has to be about gaining flexibility and pivoting quickly as the world changes around you. In today’s economic and social climate, historical trends and long-term financial plans aren’t reliable enough to guide the business. It’s seductive to listen to confident predictions about the future.

Supply Chain 191

Supply Chain Vision Agile Planning 191

Tableau

FEBRUARY 7, 2022

Whether driving engagement with fans, or helping athletes reach their potential, Team USA is all-in with analytics—building a digital HQ with Tableau and Salesforce Customer 360. Data is foundational to building a digital HQ, and the positive impacts of data-first thinking can be seen across the Team USA organization.

Digital 98

Digital Logistics Vision Visualization 98

BizAcuity

JUNE 3, 2022

Their seamless digital transformation included having to change the way they operated their stores. Optimizing inventory planning and distribution is getting trickier by the day under current market conditions. Consumer experience: Building brand love in this decade will revolve around hyper-personalized customer experiences.

Retail 147

Retail Data Analytics Data Analytics Supply Chain 147

Smart Data Collective

AUGUST 3, 2023

By providing a distributed digital ledger, blockchain technology enables trustworthy, open, and tamper-proof asset and car monitoring. Improved logistics and supply chain management Blockchain technology improves automobile supply chain management and planning. Look at the top blockchain benefits and how they improve fleet management.

Supply Chain 246

Supply Chain Logistics Monitoring Customer Experience 246

Bintelligence

MARCH 29, 2021

Borhen Marzougui, Technology Expert, Dubai Roads and Transport Authority - Abhishek Mittal, VP of Data Analytics and Operations Excellence, Wolters Kluwer - Amit Walia, CEO, Informatica Organizational Winners - alva - Natural language processing - Ambiq - Intelligent control - BirdEye - Machine learning - Bright Machines - Robotics - Cherre - Natrural (..)

Artificial Intelligence 116

Artificial Intelligence IBM Support Vision Banking 116

Smart Data Collective

MAY 15, 2019

The customer feels appreciated by the company since they have taken an interest in his or her language/culture. Furthermore, localization enhances the customer’s understanding of what the product does and how it will solve multiple needs. A better understanding of the product also leads to greater customer experience.

Big Data 275

Big Data Customer Experience Customer Experience Documentation 275

Ntara

DECEMBER 11, 2020

What is digital transformation? Digital transformation is the strategic commitment to embrace and update digital applications, processes, and experiences throughout your organization. Digital transformation looks different for every company. What does a digital transformation agency do?

Digital Transformation 52

Digital Transformation Digital Customer Experience Customer Experience 52

Data Pine

APRIL 22, 2020

Digital dashboards not only help you to drill down into the insights that matter most to your business, but they also offer an interactive visual representation that assists in swifter, more informed decision-making as well as the discovery of priceless new insights. Your Chance: Want to build your own digital dashboard with a few clicks?

Digital 75

Digital Visualization Retail Data Visualization 75

GAVS Technology

SEPTEMBER 14, 2021

Industries like retail or e-commerce largely depend on strong customer relationships and constantly work towards improving engagement with their clients. This is where AIOps digital transformation solutions come in. The retail and e-commerce industries need AIOps to predict customer response and improve their services.

E-Commerce 40

E-Commerce Customer Experience Customer Experience Retail 40

Ntara

APRIL 26, 2021

But it may not be a requirement to stay on top of constantly changing digital trends—that’s where a consultant comes in. You may have seen the martech graphic that outlines digital solutions by category—but have you really looked at it? Since 2014, the number of available digital solutions has grown by 745%! Explain your issue.

Digital 52

Digital Digital Transformation User Experience Customer Experience 52

Ntara

JANUARY 26, 2021

Digital transformation doesn’t happen overnight. Your first step as the digital project champion is to develop a sound and practical roadmap to lead your organization through this journey. Our digital roadmapping study takes a 360° look at your business. Perhaps your plan involves a new website with ecommerce capabilities.

Digital 52

Digital Digital Transformation Planning Customer Experience 52

Agilemania

AUGUST 28, 2022

The digital market is ever-changing. Here we have mentioned 8 actionable digital marketing strategies that really work! But before discussing the strategies, let’s have a quick into on what is digital marketing. What is Digital Marketing? Also, digital marketing offers cost-effective solutions to every business.

Digital 59

Digital Artificial Intelligence Customer Experience Customer Experience 59

Business Bullet

MAY 14, 2023

Introduction Digital transformation is a critical aspect of modern business operations, enabling organizations to stay competitive in an increasingly digital marketplace. It involves leveraging digital technologies to optimize business processes, streamline operations, and improve customer experiences.

Digital Transformation 52

Digital Transformation Digital Customer Experience Customer Experience 52

Clarasys

JULY 20, 2021

I was thinking that this type of structure works well if you are also managing a digital portfolio. They want to modernise, drive down costs, increase revenue, improve customer satisfaction, improve employee experience, be innovative….the Customer ethos. Complaint handling. appeared first on Clarasys.

Digital 52

Digital Customer Experience Customer Experience Digital Transformation 52

Analysts Corner

OCTOBER 26, 2024

Empowering Stakeholders: Involve colleagues in the planning phase. Think of it like a teacher adapting their lesson plan based on the classroom dynamic. The digital landscape is changing, and so are the ways we convey information. Success stories can alleviate skepticism. When they feel ownership, resistance often diminishes.

Data Governance 130

Data Governance Government Visualization Data Analytics 130

Agilemania

JANUARY 3, 2022

With this, we’re moving to today’s topic -Digital Transformation. But, before we get to unveil our, 5 Step Guide to Avoid Digital Transformation Failure in 2022. you need to know what Digital Transformation is and why you need it. . What is Digital Transformation? Why do you need Digital Transformation?

Digital Transformation 52

Digital Transformation Digital Innovation Customer Experience 52

Passionate BA

AUGUST 1, 2023

The author recommends eliminating waste by keeping the backlog concise and relevant, using sprint goals for midterm planning, and treating epics as big stories with clear descriptions. This article by Simon Ash is dedicated to easing the pain, by teaching us how to plan and run meetings in a helpful, not stressful way.

Business Analysis 130

Business Analysis Business Analysis UML Banking 130

Tableau

MAY 9, 2022

In today’s digital world, data drives everything across our personal and professional lives—from fitness plans to strategic business decisions. And in the process, they’re improving the customer experience, reducing costs, and driving revenue growth. . Clayron “Cj” Pace. Bronwen Boyd. May 10, 2022 - 4:37am. May 10, 2022.

Embedded Analytics 98

Embedded Analytics Supply Chain Customer Experience Customer Experience 98

Tableau

MAY 9, 2022

In today’s digital world, data drives everything across our personal and professional lives—from fitness plans to strategic business decisions. And in the process, they’re improving the customer experience, reducing costs, and driving revenue growth. . Clayron “Cj” Pace. Bronwen Boyd. May 10, 2022 - 4:37am. May 10, 2022.

Embedded Analytics 98

Embedded Analytics Supply Chain Customer Experience Customer Experience 98