Smart Data Collective

NOVEMBER 20, 2020

Sitecore is one of the leading digital experience and CMS platforms that lets teams launch and evolve experiences that drive engagement and accelerate customer success with data-driven insights. The post Comparing and Contrasting Two Innovative Analytics-Driven CMS Platforms appeared first on SmartData Collective.

Innovation 217

Innovation Big Data Monitoring Data Analytics 217

Smart Data Collective

NOVEMBER 26, 2021

Check the following common business KPI that data analytics present: Sales Revenue Organic traffic Customer Lifetime Value Conversion rate Cost Associated Per Lead Acquisitions Lead generation rate. Drive Marketing Technology And Digital Transformation. Holistic Customer Experience. Creating Marketing Content. Conclusion.

Data Analytics 291

Data Analytics Data Analytics Digital Transformation Customer Experience 291

Analysts Corner

FEBRUARY 27, 2024

Building the technology platform to re-imagine customer experience (CX) Building the Customer Experience transformation technology platform In the previous post we discussed what is customer experience (CX) transformation, the business value and some use cases with the highest return of investment.

Customer Experience 130

Customer Experience Customer Experience Innovation Planning 130

Smart Data Collective

APRIL 5, 2021

With individuals and their devices constantly connected to the internet, user data flow is changing how companies interact with their customers. Big data has become the lifeblood of small and large businesses alike, and it is influencing every aspect of digital innovation, including web development. What is Big Data?

Big Data 272

Big Data Artificial Intelligence Innovation Digital 272

Smart Data Collective

FEBRUARY 3, 2022

Thanks to the rapid digital transformation , the software industry is one of the fastest-growing industries globally. Digital technology has helped almost every industry. Digital technology has helped almost every industry. The data-driven trends are helping IT businesses to adopt the changes and meet customer expectations.

Customer Experience 327

Customer Experience Customer Experience Digital Transformation Data Analytics 327

Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

Customer Experience 72

Customer Experience Customer Experience Business Architecture Retail 72

Timo Elliott

NOVEMBER 7, 2024

In the digital era, data is the backbone of innovation and transformation. Managing global and local product ranges while ensuring seamless customer experiences requires impeccable data flows. “If the data isn’t high-quality, those flows break, and the customer feels it.”

Supply Chain 211

Supply Chain Data Quality Digital Transformation Innovation 211

Tableau

JUNE 28, 2021

As technology continues to advance, especially in a hyper-digitized, post-pandemic world, more and more data is available about insurance customers. And there’s a big push in the industry to use that data to improve customer experiences. But data alone isn’t enough to improve customer experiences.

Customer Experience 93

Customer Experience Customer Experience Data Analytics Data Analytics 93

BA Squared

FEBRUARY 4, 2021

These critical pieces of every team and organization are all about people, workflows, processes, customer experience, systems, data, policies, vendors, partners… and most importantly, now they all connect and impact one another. Start meeting with other discipline leaders (Agile, QA, DevOps, Digital, CX, Process, etc.)

Business Analysis 246

Business Analysis Business Analysis Customer Experience Customer Experience 246

Smart Data Collective

OCTOBER 26, 2023

The Metaverse: A New Frontier for Customer Service You can explore the metaverse as a new frontier for customer service. With the advancement of technology, the metaverse has become a virtual reality space where users can interact with each other and the digital world.

Customer Experience 250

Customer Experience Customer Experience Digital Data Security 250

Timo Elliott

JANUARY 3, 2020

If any lessons were learned over the last decade, one of them is undoubtedly that technology innovation has leveled the playing field for businesses of all sizes. But perhaps more surprising is their ability to be at the forefront of their industry’s digital transformation. Why do I say “unfortunately”?

Artificial Intelligence 195

Artificial Intelligence Customer Experience Customer Experience Digital Transformation 195

Smart Data Collective

JULY 19, 2019

Comarch is known around the world, as a trusted, innovative provider of IT products and services in sectors as varied as healthcare, finance, automotive, retail, transport and logistics, to name just a few. Here are some of the reasons Comarch is a leading innovator in big data for telecommunications products. A growing portfolio.

Big Data 199

Big Data Retail Artificial Intelligence Logistics 199

Smart Data Collective

APRIL 10, 2020

When you work with an experienced big data services company, they can help you store and process information more effectively, implementing the best practices that are used by some of the most innovative companies today.

Big Data 346

Big Data Supply Chain Logistics Customer Experience 346

Tableau

SEPTEMBER 22, 2022

It’s a new day for business because we have data to help us understand what customers need, make smarter decisions, and take action fast. Data helps us innovate not only technology, but also customer experiences. Let’s take a look at all of the product innovations we shared in the Tableau keynote at Dreamforce.

Innovation 98

Innovation Embedded Analytics Real-time Data Vision 98

Tableau

SEPTEMBER 23, 2022

It’s a new day for business because we have data to help us understand what customers need, make smarter decisions, and take action fast. Data helps us innovate not only technology, but also customer experiences. Let’s take a look at all of the product innovations we shared in the Tableau keynote at Dreamforce.

Innovation 98

Innovation Embedded Analytics Real-time Data Vision 98

Bintelligence

JANUARY 22, 2020

5 Executives and 100 Companies and Products Leading in Innovation in 2020 Business Intelligence Group Announces the Winners of the 2020 BIG Innovation Awards. Philadelphia, PA—January 22, 2020—Today, the Business Intelligence Group named 5 executives and 100 companies as leaders and winners of the 2020 BIG Innovation Awards.

Innovation 90

Innovation IBM Support Supply Chain IBM cost 90

Smart Data Collective

OCTOBER 15, 2023

Gone are the days when hiring a full-time software developer was the only option for businesses wanting to innovate or improve their digital assets. Or perhaps a whiz in mobile app development for a unique customer experience? Need an expert in machine learning for a short-term project?

E-Commerce 236

E-Commerce Agile Innovation Customer Experience 236

Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

Customer Experience 52

Customer Experience Customer Experience Business Architecture Retail 52

Timo Elliott

JANUARY 10, 2022

The topics covered a wide variety of different industries, with lots of great, concrete examples of how SAP’s customers and partners are using technology to innovate. I’m an innovation evangelist for SAP. to discuss some of the highlights and common themes in last year’s episodes. Timo Elliott: Hello everyone!

Supply Chain 306

Supply Chain Retail Innovation Digital 306

Smart Data Collective

OCTOBER 30, 2019

Competition breeds ingenuity and innovation and there are few industries as internally competitive as the gaming industry. Regardless, they are driving major technological developments in the digital gaming industry. They are moving towards a future that is going to consist of VR, skill gaming and other exciting innovations.

Big Data 168

Big Data Digital Innovation User Experience 168

Cprime

JULY 20, 2023

Agile, digital, and AI transformation are three interconnected pillars that hold immense potential for driving innovation, growth, and success. Transformation defined Agile Transformation : Agile methodologies enable organizations to respond quickly to changing market dynamics and customer needs.

Digital 75

Digital Agile Digital Transformation Cloud Computing 75

Timo Elliott

JANUARY 22, 2019

Cloud brings agility and faster innovation to analytics. New experience analytics. Understanding and optimizing the customer experience is the bedrock of successful digital transformation. These data-driven, self-learning business processes improve automatically over time and as people use them.

Data Discovery 240

Data Discovery Enterprise Architecture Embedded Analytics Digital Transformation 240

Tableau

FEBRUARY 7, 2022

Whether driving engagement with fans, or helping athletes reach their potential, Team USA is all-in with analytics—building a digital HQ with Tableau and Salesforce Customer 360. Data is foundational to building a digital HQ, and the positive impacts of data-first thinking can be seen across the Team USA organization.

Digital 101

Digital Logistics Vision Visualization 101

Smart Data Collective

AUGUST 19, 2023

In the rapidly evolving landscape of digital marketing, brands are constantly on the lookout for innovative ways to engage with audiences. This not only enhances the customer experience but also provides an innovative way to showcase a product’s unique attributes.

Big Data 142

Big Data Innovation Data Analytics Data Analytics 142

Tableau

FEBRUARY 7, 2022

Whether driving engagement with fans, or helping athletes reach their potential, Team USA is all-in with analytics—building a digital HQ with Tableau and Salesforce Customer 360. Data is foundational to building a digital HQ, and the positive impacts of data-first thinking can be seen across the Team USA organization.

Digital 98

Digital Logistics Vision Visualization 98

Clarasys

JUNE 14, 2021

In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.

Customer Experience 52

Customer Experience Customer Experience Digital Transformation Digital 52

GAVS Technology

FEBRUARY 3, 2021

As businesses look beyond the immediate impacts of COVID-19, it’s time to adopt a connected enterprise mindset and accelerate digital transformation. The New Customer Experience. When lockdown hit, customer service teams on the frontline found themselves at the centre of a perfect storm. No two customers are the same.

Digital Transformation 75

Digital Transformation Digital Customer Experience Customer Experience 75

Tableau

JUNE 28, 2021

As technology continues to advance, especially in a hyper-digitized, post-pandemic world, more and more data is available about insurance customers. And there’s a big push in the industry to use that data to improve customer experiences. But data alone isn’t enough to improve customer experiences.

Customer Experience 52

Customer Experience Customer Experience Data Analytics Data Analytics 52

BA Squared

SEPTEMBER 12, 2021

2 – BAs and POs lead the customer focus on the team: Customer Focus: Prioritizing and planning in small increments helps us leverage the feedback loop and innovate better. A customer-focused backlog and acceptance criteria help build automated testing scenarios and maintain them more easily.

Digital Transformation 130

Digital Transformation Customer Experience Customer Experience Monitoring 130

Fingent

APRIL 8, 2021

SAP S/4HANA: The Torchbearer in Intelligent Enterprise Journey In the present digital age with cut-throat competition in every sector, businesses must offer compelling and consistent customer experience and innovative products and services.

Customer Experience 98

Customer Experience Customer Experience Innovation Digital 98

Dataversity

MAY 30, 2022

Innovations in artificial intelligence, machine learning, the Internet of Things (IoT), and other advanced technologies have enabled companies to do things previously unimaginable when it comes to customer experiences, business growth, and revenue. In the 21st century, every company is a technology company.

Enterprise Architecture 130

Enterprise Architecture Artificial Intelligence Customer Experience Customer Experience 130

Whizlabs

APRIL 19, 2021

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. Some of his must read write-ups are 5 Pillars of Innovation , The 20/20 Vision of Cloud , and Making Smart Cloud Choices in Uncertain Times. This is where the Cloud Thought Leaders and Next Generation Leaders stepped in.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Analysts Corner

FEBRUARY 27, 2023

Although I would still stick to my point that most industries are now moving towards the idea of having a Business Analyst to solve any business problem with an innovative mindset. Demand is huge due to more inclination towards digitization of products & services. Examples — Wells Fargo, Paypal, etc.

IBM Support 130

IBM Support Healthcare Documentation Digital 130

BA Squared

JULY 9, 2020

In 2020, I am updating this definition to “A catalyst of problem-solving and effective decision making; facilitating problem-solving and decision making on desired strategic, operations, customer experience, and systematic changes and aspects of how organizations serve their customers and operate at all levels.”. Innovation.

Business Analysis 107

Business Analysis Business Analysis Customer Experience Customer Experience 107

BizAcuity

APRIL 14, 2022

Have you read any of the case studies involving how Netflix and Spotfy leverage big data for creating unique customer experiences? One leverages data to improve their supply chain resilience while the other to improve their product innovation. Customer Experience. Product/Service innovation.

Big Data 130

Big Data Data Analytics Data Analytics Data Management 130

Data Pine

APRIL 22, 2020

Digital dashboards not only help you to drill down into the insights that matter most to your business, but they also offer an interactive visual representation that assists in swifter, more informed decision-making as well as the discovery of priceless new insights. Your Chance: Want to build your own digital dashboard with a few clicks?

Digital 75

Digital Visualization Retail Data Visualization 75

Netmind

DECEMBER 21, 2020

As customer experiences become more and more digital, we have to change how we interact. For most organizations, the days of winning over a customer face-to-face with a hand shake and a smile are over. Digital customers are the new norm and are transacting with us all over the world, 24/7, independent of a sales person!

Digital 52

Digital Design Thinking Customer Experience Customer Experience 52