Smart Data Collective

OCTOBER 19, 2023

That shift, my friends, is digital transformation in action. And while transforming our music habits might seem straightforward, the truth is, digital transformation in the business realm is a bit more intricate. IT consultants are the guiding stars for businesses in this fast-paced digital world.

Digital Transformation 288

Digital Transformation Digital Big Data Data Analytics 288

Dataversity

APRIL 29, 2021

Over the past year, the COVID-19 pandemic has all but silenced any remaining doubt regarding the importance of digital transformation – a truth that is evident across virtually every aspect of how the world now works, shops, and lives. Retailers, and convenience stores (c-stores) in particular, had […].

Customer Experience 130

Customer Experience Customer Experience Data Security Digital Transformation 130

Dataversity

DECEMBER 10, 2020

Digital transformation has taken on heightened importance in the wake of the coronavirus pandemic. Enterprises throughout the globe are striving to glean real-time operational insights from big data to boost profitability, provide superior customer experiences, and adhere to regulations.

Digital Transformation 221

Digital Transformation Big Data Customer Experience Customer Experience 221

Dataversity

AUGUST 7, 2023

In the era of digital transformation, data has become the new oil. Businesses increasingly rely on real-time data to make informed decisions, improve customer experiences, and gain a competitive edge. However, managing and handling real-time data can be challenging due to its volume, velocity, and variety.

Real-time Data 246

Real-time Data Data Management Digital Transformation Customer Experience 246

Dataversity

MAY 3, 2024

Commerce today runs on data – guiding product development, improving operational efficiency, and personalizing the customer experience. However, many organizations fall into the trap of thinking that more data means more sales, when these two factors aren’t directly correlated.

Digital Transformation 189

Digital Transformation Customer Experience Customer Experience Digital 189

Modern Analyst

JULY 27, 2024

In today's rapidly evolving business landscape, digital transformation has become a necessity for organizations to remain competitive and thrive. Digital transformation involves leveraging digital technologies to fundamentally reshape business processes, customer experiences, and operational models.

Digital Transformation 75

Digital Transformation Digital Customer Experience Customer Experience 75

Smart Data Collective

FEBRUARY 3, 2022

Thanks to the rapid digital transformation , the software industry is one of the fastest-growing industries globally. Digital technology has helped almost every industry. Digital technology has helped almost every industry. Most of these businesses rely on data to provide the best customer experience.

Customer Experience 332

Customer Experience Customer Experience Digital Transformation Data Analytics 332

Timo Elliott

MAY 19, 2023

Mastering Data Hygiene Reliable data is at the core of all digital transformation. Swiss Federal Railways (SBB) is a winner of one of the prestigious 2023 SAP Innovation Awards , in the “Experience Wizards” category.

Innovation 246

Innovation Digital Transformation Data Quality Procurement 246

Analyst Catalyst Blog

AUGUST 13, 2020

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Customer Experience 221

Customer Experience Customer Experience Digital Transformation Digital 221

Fingent

OCTOBER 23, 2022

Customer Experience – Two words that could make or break your business. Today, customers expect businesses to provide nothing short of an excellent customer experience whenever and however they shop. The race to own customer experience is on! Some businesses are learning […].

Customer Experience 105

Customer Experience Customer Experience Digital Transformation Artificial Intelligence 105

Fingent

OCTOBER 13, 2022

The ongoing digital revolution is forever reshaping how businesses interact with their customers. Countless businesses now allow customers to connect with support agents across multiple […]. Countless businesses now allow customers to connect with support agents across multiple […].

Customer Experience 98

Customer Experience Customer Experience Artificial Intelligence Digital 98

GAVS Technology

FEBRUARY 3, 2021

As businesses look beyond the immediate impacts of COVID-19, it’s time to adopt a connected enterprise mindset and accelerate digital transformation. The New Customer Experience. When lockdown hit, customer service teams on the frontline found themselves at the centre of a perfect storm. Smarter CX starts with AI.

Digital Transformation 75

Digital Transformation Digital Customer Experience Customer Experience 75

Fingent

APRIL 12, 2022

Today, digital-first marketing is a growing trend and conversation is the defining element of a digital-first customer experience. The post Conversational AI: Reimagining Customer Experiences appeared first on Fingent Technology. Why can we say that?

Customer Experience 89

Customer Experience Customer Experience Digital Digital Transformation 89

Analysts Corner

FEBRUARY 27, 2024

Building the technology platform to re-imagine customer experience (CX) Building the Customer Experience transformation technology platform In the previous post we discussed what is customer experience (CX) transformation, the business value and some use cases with the highest return of investment.

Customer Experience 130

Customer Experience Customer Experience Innovation Planning 130

Clarasys

JANUARY 12, 2022

Considering customer experience in digital transformation should be embedded throughout the process and never be an afterthought. Never Mind the Pain Points · CX Talks: Why is considering customer experience in digital transformation essential? Listen here or read on for an edited transcript.

Customer Experience 52

Customer Experience Customer Experience Digital Transformation Digital 52

Analyst Catalyst Blog

AUGUST 13, 2020

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Customer Experience 195

Customer Experience Customer Experience Digital Transformation Digital 195

BA Squared

JUNE 2, 2021

Agile Transformation, Digital Transformation, The Need for Speed, No BA Needed in Scum….What Disjointed business analysis happens when analysis resources and scope are narrowed to a project or application scope rather than a customer experience and strategic scope. Enter true business analysis!

Customer Experience 198

Customer Experience Customer Experience Documentation Digital Transformation 198

Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

Customer Experience 72

Customer Experience Customer Experience Business Architecture Retail 72

Timo Elliott

NOVEMBER 7, 2024

In the digital era, data is the backbone of innovation and transformation. In a recent presentation at the SAPSA Impuls event in Stockholm , George Sandu, IKEA’s Master Data Leader, shared the company’s data transformation story, offering valuable lessons for organizations navigating similar challenges.

Supply Chain 211

Supply Chain Data Quality Digital Transformation Innovation 211

Fingent

FEBRUARY 14, 2023

Businesses that have embraced these technologies can reshape the customer experience, curate one-of-a-kind buyer journeys, and strengthen bonds with their target audiences.

Customer Experience 95

Customer Experience Customer Experience Artificial Intelligence Digital Transformation 95

Fingent

OCTOBER 21, 2021

The post Extended Reality: 6 Ways It Is Improving Customer Experience and Helping Brands Grow! While XR technologies are still widely used for gaming, social media and entertainment, it is being implemented extensively in industries and supplementing humans in unimaginable ways. Experts believe that the XR market […].

Customer Experience 105

Customer Experience Customer Experience Digital Transformation Digital 105

Ntara

DECEMBER 11, 2020

What is digital transformation? Digital transformation is the strategic commitment to embrace and update digital applications, processes, and experiences throughout your organization. Digital transformation looks different for every company. What does a digital transformation agency do?

Digital Transformation 52

Digital Transformation Digital Customer Experience Customer Experience 52

Timo Elliott

JANUARY 3, 2020

But perhaps more surprising is their ability to be at the forefront of their industry’s digital transformation. It’s based on a deeply held, unwavering commitment to providing the best possible customer experience, aided by in-depth personal knowledge of employee experiences.

Artificial Intelligence 194

Artificial Intelligence Customer Experience Customer Experience Digital Transformation 194

Clarasys

MAY 20, 2021

There are many definitions for digital transformation but it all boils down to applying digital technologies to advance business’ agendas and deliver against changing customer expectations. . This means that most companies would have had to embark on the journey of digital transformation if only to “dip their toes” in it.

Digital Transformation 52

Digital Transformation Digital Customer Experience Customer Experience 52

BizAcuity

APRIL 25, 2022

With ever-changing regulations and the rise of digital competition, it is a challenge to run the casino business competitively. The onset of digital gaming has reduced the entry barrier for new players. The pandemic, the rise of online casinos, and the explosion in digital media have seen casino marketing going predominantly online.

Digital 130

Digital User Experience Retail E-Commerce 130

Agilemania

JANUARY 3, 2022

With this, we’re moving to today’s topic -Digital Transformation. But, before we get to unveil our, 5 Step Guide to Avoid Digital Transformation Failure in 2022. you need to know what Digital Transformation is and why you need it. . What is Digital Transformation?

Digital Transformation 52

Digital Transformation Digital Innovation Customer Experience 52

Business Bullet

MAY 14, 2023

Introduction Digital transformation is a critical aspect of modern business operations, enabling organizations to stay competitive in an increasingly digital marketplace. It involves leveraging digital technologies to optimize business processes, streamline operations, and improve customer experiences.

Digital Transformation 52

Digital Transformation Digital Customer Experience Customer Experience 52

Timo Elliott

JANUARY 22, 2019

New experience analytics. Understanding and optimizing the customer experience is the bedrock of successful digital transformation. In an era where basic decisions can be increasingly automated, more strategic choices rely on uniquely human skills such as creativity, understanding of context, and leadership.

Data Discovery 240

Data Discovery Enterprise Architecture Embedded Analytics Digital Transformation 240

Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

Customer Experience 52

Customer Experience Customer Experience Business Architecture Retail 52

Business Analyst Learnings

AUGUST 7, 2021

Are you thinking about initiating a digital transformation campaign in your company? Boston Consulting Group conducted a digital transformation study in 2020 to find out why such projects are missing the mark. Experience may be the best teacher, but in this case, it’s preferable to learn from someone else’s.

Digital Transformation 52

Digital Transformation Digital Artificial Intelligence Planning 52

BA Squared

SEPTEMBER 12, 2021

5 – BAs and POs look after the customer experience: End-to-end analysis of the customer experience and tech stack helps the team reduce hand-offs and dependencies. BAs and POs look after the customer experience end-to-end and connect it to the full tech stack and data flow.

Digital Transformation 130

Digital Transformation Customer Experience Customer Experience Monitoring 130

Clarasys

JANUARY 26, 2022

Here we dive deep into the third key consideration when embarking on a digital transformation: organisation. In our latest podcast, Clarasys’ own Ben Lover, Helen Morgan and Moray Busch explore what organisations must focus on during a digital transformation and the four-stage model of change to enable success.

Digital Transformation 52

Digital Transformation Digital Vision Change Management 52

Cprime

JULY 20, 2023

To stay competitive, businesses must embrace these new waves of transformational approaches. Agile, digital, and AI transformation are three interconnected pillars that hold immense potential for driving innovation, growth, and success. Digital enablers lay the foundation for successful agile and AI implementation.

Digital 75

Digital Agile Digital Transformation Cloud Computing 75

Clarasys

JULY 6, 2021

Join Matt, Tom and Ben, in this episode of CX Talks as they discuss the four key areas to think about to ensure a successful digital transformation, and explain their importance: Business. As well as considering how employees are affected by the change and what impact that will have on customer experience (CX).

Digital Transformation 52

Digital Transformation Digital Vision Customer Experience 52

Clarasys

JANUARY 19, 2022

Our four-part podcast mini-series deep dives into digital transformation areas to consider to ensure success. In this episode, Clarasys’ own Tom Carpenter, Sarah Rigby and Simon Blosse explore how to consider the business in a digital transformation. Specializing really in customer experience as well as Sarah.

Digital Transformation 52

Digital Transformation Digital Vision Customer Experience 52

BizAcuity

JUNE 3, 2022

Their seamless digital transformation included having to change the way they operated their stores. Walmart along with IBM are experimenting with Blockchain, surveying pilot projects aimed towards the goal of 100% visibility of their supply chain. Many studies have proven that customers view personalized experiences favorably.

Retail 147

Retail Data Analytics Data Analytics Supply Chain 147

CMW Lab Blog

APRIL 28, 2023

In this article, we’ll explore some of the ways that digital transformation influences the real estate industry and the benefits it brings. Impact of the digital transformation on consuming in retail Digital transformation , no doubts, has significantly impacted retail real estate.

Digital Transformation 52

Digital Transformation Retail Digital Documentation 52