Smart Data Collective

OCTOBER 19, 2023

That shift, my friends, is digital transformation in action. And while transforming our music habits might seem straightforward, the truth is, digital transformation in the business realm is a bit more intricate. IT consultants are the guiding stars for businesses in this fast-paced digital world.

Digital Transformation 312

Digital Transformation Big Data Digital Data Analytics 312

Simplilearn

JULY 6, 2021

In a 2019 survey from Tech Pro Research, 70 percent of companies shared that they’re investing time and energy into digital transformation. But why is the urge to go digital so ubiquitous? The short answer: digital businesses work smarter — not harder.

Digital 246

Digital Digital Transformation Customer Experience Customer Experience 246

Fingent

OCTOBER 23, 2022

Customer Experience – Two words that could make or break your business. Today, customers expect businesses to provide nothing short of an excellent customer experience whenever and however they shop. The race to own customer experience is on! Some businesses are learning […].

Customer Experience 105

Customer Experience Customer Experience Digital Transformation Artificial Intelligence 105

Analyst Catalyst Blog

AUGUST 13, 2020

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Customer Experience 217

Customer Experience Customer Experience Digital Transformation Digital 217

Dataversity

AUGUST 7, 2023

In the era of digital transformation, data has become the new oil. Businesses increasingly rely on real-time data to make informed decisions, improve customer experiences, and gain a competitive edge. However, managing and handling real-time data can be challenging due to its volume, velocity, and variety.

Real-time Data 246

Real-time Data Data Management Digital Transformation Customer Experience 246

Dataversity

DECEMBER 10, 2020

Digital transformation has taken on heightened importance in the wake of the coronavirus pandemic. Enterprises throughout the globe are striving to glean real-time operational insights from big data to boost profitability, provide superior customer experiences, and adhere to regulations.

Digital Transformation 221

Digital Transformation Big Data Customer Experience Customer Experience 221

Dataversity

MAY 3, 2024

Commerce today runs on data – guiding product development, improving operational efficiency, and personalizing the customer experience. However, many organizations fall into the trap of thinking that more data means more sales, when these two factors aren’t directly correlated.

Digital Transformation 189

Digital Transformation Customer Experience Customer Experience Digital 189

Modern Analyst

JULY 27, 2024

In today's rapidly evolving business landscape, digital transformation has become a necessity for organizations to remain competitive and thrive. Digital transformation involves leveraging digital technologies to fundamentally reshape business processes, customer experiences, and operational models.

Digital Transformation 86

Digital Transformation Digital Customer Experience Customer Experience 86

Smart Data Collective

FEBRUARY 3, 2022

Thanks to the rapid digital transformation , the software industry is one of the fastest-growing industries globally. Digital technology has helped almost every industry. Digital technology has helped almost every industry. Most of these businesses rely on data to provide the best customer experience.

Customer Experience 363

Customer Experience Customer Experience Digital Transformation Data Analytics 363

Analyst Catalyst Blog

AUGUST 13, 2020

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Customer Experience 195

Customer Experience Customer Experience Digital Transformation Digital 195

Fingent

OCTOBER 13, 2022

Countless businesses now allow customers to connect with support agents across multiple […]. The post Realizing Self-Service in Modern Customer Experiences appeared first on Fingent Technology.

Customer Experience 98

Customer Experience Customer Experience Artificial Intelligence Digital 98

Analysts Corner

FEBRUARY 27, 2024

Building the technology platform to re-imagine customer experience (CX) Building the Customer Experience transformation technology platform In the previous post we discussed what is customer experience (CX) transformation, the business value and some use cases with the highest return of investment.

Customer Experience 130

Customer Experience Customer Experience Innovation Planning 130

Timo Elliott

MAY 19, 2023

Mastering Data Hygiene Reliable data is at the core of all digital transformation. Swiss Federal Railways (SBB) is a winner of one of the prestigious 2023 SAP Innovation Awards , in the “Experience Wizards” category.

Innovation 246

Innovation Digital Transformation Data Quality Procurement 246

Fingent

FEBRUARY 14, 2023

Businesses that have embraced these technologies can reshape the customer experience, curate one-of-a-kind buyer journeys, and strengthen bonds with their target audiences.

Customer Experience 95

Customer Experience Customer Experience Artificial Intelligence Digital Transformation 95

Fingent

APRIL 12, 2022

Today, digital-first marketing is a growing trend and conversation is the defining element of a digital-first customer experience. The post Conversational AI: Reimagining Customer Experiences appeared first on Fingent Technology. Is your mind racing with questions like what is Conversational AI? […].

Customer Experience 89

Customer Experience Customer Experience Digital Digital Transformation 89

Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

Customer Experience 72

Customer Experience Customer Experience Business Architecture Retail 72

Tableau

JANUARY 15, 2021

The brick-and-mortar experience quickly transformed into one in which customers ordered through a mobile app and safely picked up drinks outside the store, keeping transactions as contactless as possible. They also had to arrange for deliveries.

Customer Experience 111

Customer Experience Customer Experience Retail Digital Transformation 111

Fingent

OCTOBER 21, 2021

The post Extended Reality: 6 Ways It Is Improving Customer Experience and Helping Brands Grow! While XR technologies are still widely used for gaming, social media and entertainment, it is being implemented extensively in industries and supplementing humans in unimaginable ways. Experts believe that the XR market […].

Customer Experience 105

Customer Experience Customer Experience Digital Transformation Digital 105

Smart Data Collective

APRIL 25, 2022

Digital transformation has been a goal for many organizations in recent years, and the shift to remote and hybrid working arrangements has only made this desire to future-proof their business more immediate. Digital adoption makes employees more resourceful and productive. Digital adoption increases customer retention.

Big Data 312

Big Data Digital Digital Transformation Data Analytics 312

Clarasys

JANUARY 12, 2022

Considering customer experience in digital transformation should be embedded throughout the process and never be an afterthought. Never Mind the Pain Points · CX Talks: Why is considering customer experience in digital transformation essential? Listen here or read on for an edited transcript.

Customer Experience 52

Customer Experience Customer Experience Digital Transformation Digital 52

BA Squared

JUNE 2, 2021

Agile Transformation, Digital Transformation, The Need for Speed, No BA Needed in Scum….What Disjointed business analysis happens when analysis resources and scope are narrowed to a project or application scope rather than a customer experience and strategic scope. Enter true business analysis!

Customer Experience 198

Customer Experience Customer Experience Documentation Digital Transformation 198

GAVS Technology

FEBRUARY 3, 2021

As businesses look beyond the immediate impacts of COVID-19, it’s time to adopt a connected enterprise mindset and accelerate digital transformation. The New Customer Experience. When lockdown hit, customer service teams on the frontline found themselves at the centre of a perfect storm. Smarter CX starts with AI.

Digital Transformation 75

Digital Transformation Digital Customer Experience Customer Experience 75

Smart Data Collective

JUNE 1, 2023

With its full application lifecycle management capabilities, OutSystems empowers organizations to focus on customer experience and innovation, rather than application development and management. Top Low-Code Platforms There are numerous low-code platforms available on the market, each offering unique features and capabilities.

Artificial Intelligence 279

Artificial Intelligence Digital Transformation Innovation Visualization 279

Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

Customer Experience 52

Customer Experience Customer Experience Business Architecture Retail 52

Timo Elliott

JANUARY 3, 2020

But perhaps more surprising is their ability to be at the forefront of their industry’s digital transformation. It’s based on a deeply held, unwavering commitment to providing the best possible customer experience, aided by in-depth personal knowledge of employee experiences.

Artificial Intelligence 194

Artificial Intelligence Customer Experience Customer Experience Digital Transformation 194

Fingent

MAY 11, 2023

Customer needs and expectations never cease, so businesses should always be prepared to meet […] The post Boosting Customer Experience with AI appeared first on Fingent Technology. Keeping them satisfied and happy is the number one rule of any business that dreams of being successful.

Customer Experience 59

Customer Experience Customer Experience Digital Transformation Artificial Intelligence 59

Ntara

DECEMBER 11, 2020

What is digital transformation? Digital transformation is the strategic commitment to embrace and update digital applications, processes, and experiences throughout your organization. Digital transformation looks different for every company. What does a digital transformation agency do?

Digital Transformation 52

Digital Transformation Digital Customer Experience Customer Experience 52

Clarasys

MAY 20, 2021

There are many definitions for digital transformation but it all boils down to applying digital technologies to advance business’ agendas and deliver against changing customer expectations. . This means that most companies would have had to embark on the journey of digital transformation if only to “dip their toes” in it.

Digital Transformation 52

Digital Transformation Digital Customer Experience Customer Experience 52

Timo Elliott

JANUARY 22, 2019

New experience analytics. Understanding and optimizing the customer experience is the bedrock of successful digital transformation. In an era where basic decisions can be increasingly automated, more strategic choices rely on uniquely human skills such as creativity, understanding of context, and leadership.

Data Discovery 240

Data Discovery Enterprise Architecture Embedded Analytics Digital Transformation 240

BizAcuity

JUNE 3, 2022

Their seamless digital transformation included having to change the way they operated their stores. Walmart along with IBM are experimenting with Blockchain, surveying pilot projects aimed towards the goal of 100% visibility of their supply chain. Many studies have proven that customers view personalized experiences favorably.

Retail 147

Retail Data Analytics Data Analytics Supply Chain 147

BA Squared

SEPTEMBER 12, 2021

5 – BAs and POs look after the customer experience: End-to-end analysis of the customer experience and tech stack helps the team reduce hand-offs and dependencies. BAs and POs look after the customer experience end-to-end and connect it to the full tech stack and data flow.

Digital Transformation 130

Digital Transformation Customer Experience Customer Experience Monitoring 130

Business Bullet

MAY 14, 2023

Introduction Digital transformation is a critical aspect of modern business operations, enabling organizations to stay competitive in an increasingly digital marketplace. It involves leveraging digital technologies to optimize business processes, streamline operations, and improve customer experiences.

Digital Transformation 52

Digital Transformation Digital Customer Experience Customer Experience 52

Agilemania

JANUARY 3, 2022

With this, we’re moving to today’s topic -Digital Transformation. But, before we get to unveil our, 5 Step Guide to Avoid Digital Transformation Failure in 2022. you need to know what Digital Transformation is and why you need it. . What is Digital Transformation?

Digital Transformation 52

Digital Transformation Digital Innovation Customer Experience 52

Clarasys

JUNE 14, 2021

In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.

Customer Experience 52

Customer Experience Customer Experience Digital Transformation Digital 52

Clarasys

JUNE 10, 2021

Beth teaches us how important it is to make the right choices in order to develop a winning strategy; not dissimilar to business-related strategies, such as Customer Experience (CX). You are still making choices to win, but to win over your customers in the marketplace. 2020) The Essence of a Customer Experience Strategy.

Customer Experience 52

Customer Experience Customer Experience Vision Digital Transformation 52

Clarasys

JANUARY 26, 2022

Here we dive deep into the third key consideration when embarking on a digital transformation: organisation. In our latest podcast, Clarasys’ own Ben Lover, Helen Morgan and Moray Busch explore what organisations must focus on during a digital transformation and the four-stage model of change to enable success.

Digital Transformation 52

Digital Transformation Digital Vision Change Management 52

Clarasys

JULY 6, 2021

Join Matt, Tom and Ben, in this episode of CX Talks as they discuss the four key areas to think about to ensure a successful digital transformation, and explain their importance: Business. As well as considering how employees are affected by the change and what impact that will have on customer experience (CX).

Digital Transformation 52

Digital Transformation Digital Vision Customer Experience 52