Clarasys

MAY 4, 2021

Using knowledge across multiple disciplines is required when redesigning an organisation’s customer experience since it cuts across almost all functions of your organisation from marketing to service and even recruitment. Customer-centric design thinking. There is a simpler tried and tested solution.

Design Thinking 52

Design Thinking Customer Experience Customer Experience Agile 52

Clarasys

MARCH 31, 2022

Can customer-centric design thinking offer an effective solution? Huge benefits can be unlocked by solving complex problems across an organisation’s Lead-to-Cash (L2C) lifecycle, but how does an organisation go about finding the right approach that has customers at the heart of changes made? Prioritisation.

Design Thinking 52

Design Thinking Customer Experience Customer Experience Agile 52

Clarasys

APRIL 6, 2021

As you decipher the impacts of this pandemic on your organisation, make sure to put the customer’s needs at the heart of your business strategy. If you want to get under the skin of your customer experience, why not try one of our CX workshops. For more information or to sign up, click here.

Customer Experience 52

Customer Experience Customer Experience Retail Design Thinking 52

Clarasys

DECEMBER 3, 2020

In 2020, delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. Our approach at Clarasys avoids this danger by ensuring that the customer will receive a benefit. Use the Agile Manifesto.

Vision 52

Vision Customer Experience Customer Experience Agile 52

Business Bullet

NOVEMBER 1, 2020

Grant Wright facilitated a half day workshop at the European Business Analysis conference 2020 on Unleashing the power of visual thinking. Grant actively practices Visual Thinking throughout his work and is passionate about its ability to create alignment, improve understanding and generate creative ideas.

Visualization 52

Visualization Business Analysis Business Analysis Digital 52

Userzoom

DECEMBER 17, 2019

Much like UX design itself, there’s no one size fits all strategy, so you need to tailor your approach to both the audience and the problem at hand. So the best advice would be to use your design thinking and storytelling abilities to communicate the right message to the right people.” UX Researcher / Designer.

User Experience 122

User Experience Planning Documentation Design Thinking 122