Timo Elliott

MAY 15, 2023

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards. The order starter and suggested orders are game changes for us.

Customer Experience 245

Customer Experience Customer Experience Innovation User Experience 245

Agilemania

OCTOBER 12, 2022

Customer Centricity and Design Thinking. One of the dimensions of Agile Product Delivery is Customer Centricity and Design Thinking. Customer-centric businesses create greater profits, increase employee engagement, and more thoroughly satisfy customer needs. Know the customer lifetime value.

Design Thinking 111

Design Thinking Agile Portfolio Management Banking 111

Business Bullet

FEBRUARY 8, 2020

Customers can now engage and find information whenever they want through their mobile phones. Customer experience is improved by making it easier for customers to engage and find out information when they want to. The book is available from www.koganpage.com and all major print and e-book retailers.

Artificial Intelligence 52

Artificial Intelligence Business Analysis Business Analysis Digital Transformation 52

Clarasys

APRIL 6, 2021

For instance, Telcos have been giving customers unlimited data so they can stay connected with their friends and family. Grocery retailers offered at-risk customers special store timeslots and honoured their loyal customers with early booking slots. Find simple ways of showing them that they can still rely on you.

Customer Experience 52

Customer Experience Customer Experience Retail Design Thinking 52