Cprime

SEPTEMBER 20, 2023

Organizations today are constantly seeking ways to streamline operations, enhance customer experiences, and drive value. The following content is based on the webinar, ESM Foundations: Do You Understand Your Customer’s Journey. ESM design thinking Design thinking in ESM is about empathy.

Design Thinking 52

Design Thinking Customer Experience Customer Experience Documentation 52

Netmind

DECEMBER 21, 2020

As customer experiences become more and more digital, we have to change how we interact. For most organizations, the days of winning over a customer face-to-face with a hand shake and a smile are over. Digital customers are the new norm and are transacting with us all over the world, 24/7, independent of a sales person!

Digital 52

Digital Design Thinking Customer Experience Customer Experience 52

Clarasys

DECEMBER 3, 2020

In 2020, delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. Our approach at Clarasys avoids this danger by ensuring that the customer will receive a benefit. Use the Agile Manifesto.

Vision 52

Vision Customer Experience Customer Experience Agile 52

Userzoom

APRIL 23, 2020

If you would like to see the webinar on-demand and hear the presentation, as well as the rest of the questions, click on the link below. Start by hosting a design thinking exercise with stakeholders to identify the problems they’re trying to solve and the impact they’re having on the business. Webinar On-Demand.

Digital 83

Digital Design Thinking User Experience Customer Experience 83

Whizlabs

APRIL 19, 2021

All the Thought Leaders and Next Generation Leaders present in the list have impacted the Cloud Computing domain significantly and influenced many in their own way! As a Chief Customer Officer, she is expert in cloud-based subscription models, automation and data analytics to drive customer adoption of software and reduce churn.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Business Bullet

NOVEMBER 1, 2020

Since then I have broadened both mine and my company’s skill set to include disciplines such as Agile Product Management, Business Change Management, User/Customer Experience (UX/CX) and Service Design. What is visual thinking and sketchnoting? What tools or software do you need?

Visualization 52

Visualization Business Analysis Business Analysis Digital 52

Userzoom

DECEMBER 17, 2019

Much like UX design itself, there’s no one size fits all strategy, so you need to tailor your approach to both the audience and the problem at hand. So the best advice would be to use your design thinking and storytelling abilities to communicate the right message to the right people.” UX Researcher / Designer.

User Experience 122

User Experience Planning Documentation Design Thinking 122