Analysts Corner

FEBRUARY 27, 2024

Building the technology platform to re-imagine customer experience (CX) Building the Customer Experience transformation technology platform In the previous post we discussed what is customer experience (CX) transformation, the business value and some use cases with the highest return of investment.

Customer Experience 130

Customer Experience Customer Experience Innovation Planning 130

Smart Data Collective

MAY 30, 2022

This, in turn, allows them to aggregate data on their customers and use it for future decisions. What is this platform and how can it help companies understand their customers? Any firm must now prioritize customer experience. Contact centers are the hub of company-customer interactions. Here comes the call center.

Artificial Intelligence 325

Artificial Intelligence Customer Experience Customer Experience Cloud Computing 325

Whizlabs

APRIL 19, 2021

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. In the year of 2020, with everyone working from home, better cloud storage and computing strategies have helped many organizations to grow higher while some were struggling to adapt to the changes.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Analysts Corner

OCTOBER 26, 2024

Encouraging Diverse Perspectives Diversity drives innovation. Cloud Computing : With cloud storage, sharing data is more accessible than ever. As Julia pointed out, reframing resistance allows you to innovate, encouraging those who hesitate to become vocal advocates for change. Forget cold statistics for a moment.

Data Governance 130

Data Governance Government Visualization Data Analytics 130

Cprime

JULY 20, 2023

Agile, digital, and AI transformation are three interconnected pillars that hold immense potential for driving innovation, growth, and success. Transformation defined Agile Transformation : Agile methodologies enable organizations to respond quickly to changing market dynamics and customer needs.

Digital 75

Digital Agile Digital Transformation Cloud Computing 75

BA Squared

JULY 9, 2020

In 2020, I am updating this definition to “A catalyst of problem-solving and effective decision making; facilitating problem-solving and decision making on desired strategic, operations, customer experience, and systematic changes and aspects of how organizations serve their customers and operate at all levels.”. Innovation.

Business Analysis 107

Business Analysis Business Analysis Customer Experience Customer Experience 107

Domo

OCTOBER 27, 2023

SILICON SLOPES, Utah — Today Domo (Nasdaq: DOMO) announced it has been ranked as an “Overall Leader” in the Customer Experience Model and the Vendor Credibility Model in Dresner Advisory Services’ 2023 Wisdom of Crowds® Small and Midsize Enterprise (SME) Business Intelligence (BI) Market Study.

Business Intelligence 52

Business Intelligence Business Intelligence Cloud Computing Customer Experience 52