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Azure Cloud Is Transforming the Way We Run Our Businesses in 2021

Smart Data Collective

Utilizing cloud services is no longer an option for businesses— it is a necessity. In 2021, cloud computing infrastructure will dominate the IT space and take over business cloud services. However, it is important to understand the right cloud computing practices to follow.

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Customer experience transformation

Analysts Corner

Customer experience transformation, a practitioners point of view What is customer experience (CX)? Customer Experience refers to the overall perception that a customer or a company has of brand or a business based on their interactions and experiences throughout their entire customer lifecycle.

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You are now in charge of building a tech platform to transform customer experience, what next?

Analysts Corner

Building the technology platform to re-imagine customer experience (CX) Building the Customer Experience transformation technology platform In the previous post we discussed what is customer experience (CX) transformation, the business value and some use cases with the highest return of investment.

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Problems Solved with AI And Machine Learning in Customer Service

Smart Data Collective

Disjointed Customer Experience. There are plenty of touchpoints between customers and a financial services firm. It also makes the job of customer service executives as she is not aware of the customer journey of the particular customer in front of her. The AI solution. Personalization.

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CCaaS is a Vital Tool for Managing Customer Analytics

Smart Data Collective

This, in turn, allows them to aggregate data on their customers and use it for future decisions. What is this platform and how can it help companies understand their customers? Any firm must now prioritize customer experience. Contact centers are the hub of company-customer interactions. Here comes the call center.

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How Cloud Computing Facilitates Agile Software Development

Agile Connection

Cloud computing provides an environment to develop software using agile methodologies and principles including simplicity, customer collaboration, and incremental development that are based on changing requirements, scalable resources, continuous delivery of working software, scrum and kanban in the cloud, the customer experience (CX) cloud, and custom (..)

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150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. In the year of 2020, with everyone working from home, better cloud storage and computing strategies have helped many organizations to grow higher while some were struggling to adapt to the changes.