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Enabling ITSM Change Management Using Jira Service Management

Cprime

Enter Jira Service Management (JSM), a powerful tool for enabling ITSM change management. Change management is crucial in any organization. This article is based on the webinar, How to Enable Change Management With Jira Service Management. The mantra here is to slow down to go fast.

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Starting a New Project as a Business Analyst

Analysts Corner

During the ramp-up, your goal is to obtain as much information and knowledge as possible about the domain, the customer, and the project. Perform a document analysis of any publicly available document on the domain. Read any existing documentation , meeting notes, or important emails about the project. Define change flow.

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Building a Knowledge Foundation

Analysts Corner

Photo by Etienne Girardet on Unsplash Effective documentation is crucial in today’s fast-paced business environment. Yet, for many organizations, documentation remains a challenge — often seen as a tedious afterthought rather than a vital business asset. They organize, categorize, and make information accessible.

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Business Analysis 101

Analysts Corner

Business analyst, systems analyst, BI analyst, process analyst, change manager, and so on. To achieve all of the above, business analysts need to master three critical skills: Good communication Detailed analysis Concise documentation However, the key trait that you absolutely must have is curiosity. It makes sense in some ways.

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Change management and Agile: compatible?

My Agile Partner

In organizations that have undergone the implementation of ITIL, one frequently encounters a popular practice: Change Management. Generally, there are three types of Change Management: Standard : A standard procedure for specific recurring changes. Urgent : An adapted procedure for changes of absolute urgency.

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Unearthing Organizational Wisdom

Analysts Corner

This information is like puzzle pieces waiting to be assembled into a coherent picture, but organizations often struggle to bring these pieces together. The importance of documentation Imagine approaching documentation like a paleontologist on a quest to uncover and preserve the complete skeleton of organizational knowledge.

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Digital Transformation: How To Protect Your Organization From Cyber Risk

Smart Data Collective

Phishing is a social engineering attack wherein attackers attempt to gain access to sensitive information, including usernames, passwords, and credit card details, by sending malicious emails or links. This could include customer information, financial records, intellectual property, and confidential documents.