The Story of Mr. Singh- Part Two: Business Intelligence Drives BPO (and Mr. Singh) Into the Future
ElegantJ BI
SEPTEMBER 7, 2014
Singh in (The Story of Mr. Singh – Part One: BPO Project Success Driven by Business Intelligence) , he had been transformed from an overwhelmed team leader to a hero. Calls in Queue Metrics: Business Intelligence helps Mr. Singh to determine how many calls were in the queue at a particular time and how many were lost.
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