Clarasys

MARCH 31, 2022

Your business architecture – the mapping of your business capabilities and supporting infrastructure – is what underpins the experiences your customers have. Customer-centricity must be integrated into your entire business architecture. Use these to guide and structure your CX improvement strategy.

Customer Experience 72

Customer Experience Customer Experience Business Architecture Retail 72

Clarasys

MARCH 31, 2022

Your business architecture – the mapping of your business capabilities and supporting infrastructure – is what underpins the experiences your customers have. Customer-centricity must be integrated into your entire business architecture. Use these to guide and structure your CX improvement strategy.

Customer Experience 52

Customer Experience Customer Experience Business Architecture Retail 52

Clarasys

APRIL 13, 2022

Look at your organisation’s end-to-end value stream (the series of steps an organisation takes in order to provide value to customers) and the business architecture that underpin the CX. , and allow you to target customer segments successfully.

Customer Experience 52

Customer Experience Customer Experience Supply Chain Innovation 52

Clarasys

JANUARY 19, 2022

But also our business architecture approaches and how we shape the right technology and structures behind the business strategies that we’re defining and working with our clients on. Tom Carpenter: Simon? Simon Blosse: Hi everyone. I’m Simon Blosse. I’m a principal consultant here.

Digital Transformation 52

Digital Transformation Digital Vision Customer Experience 52