Clarasys

MARCH 31, 2022

In a supermarket, the people behind the scenes and the technology that enables digital interactions are as important as those in the store in creating an overall experience. Your business architecture – the mapping of your business capabilities and supporting infrastructure – is what underpins the experiences your customers have.

Customer Experience 72

Customer Experience Customer Experience Business Architecture Retail 72

Clarasys

JANUARY 19, 2022

Our four-part podcast mini-series deep dives into digital transformation areas to consider to ensure success. In this episode, Clarasys’ own Tom Carpenter, Sarah Rigby and Simon Blosse explore how to consider the business in a digital transformation. Consider your business vision during a digital transformation .

Digital Transformation 52

Digital Transformation Digital Vision Customer Experience 52

Clarasys

MARCH 31, 2022

In a supermarket, the people behind the scenes and the technology that enables digital interactions are as important as those in the store in creating an overall experience. Your business architecture – the mapping of your business capabilities and supporting infrastructure – is what underpins the experiences your customers have.

Customer Experience 52

Customer Experience Customer Experience Business Architecture Retail 52

Clarasys

APRIL 13, 2022

Look at your organisation’s end-to-end value stream (the series of steps an organisation takes in order to provide value to customers) and the business architecture that underpin the CX. , and allow you to target customer segments successfully.

Customer Experience 52

Customer Experience Customer Experience Supply Chain Innovation 52