Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Often they only touch the surface of what needs to change, because translating the initial journey map into the supporting business can be a challenge.

Customer Experience 72

Customer Experience Customer Experience Business Architecture Retail 72

Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Often they only touch the surface of what needs to change, because translating the initial journey map into the supporting business can be a challenge.

Customer Experience 52

Customer Experience Customer Experience Business Architecture Retail 52

Bridging the Gap

NOVEMBER 16, 2022

Whether you’re learning about business architecture for the first time or dreaming of ways to grow your BA career into a business architecture role, my conversation with Whynde Kuehn will help you discover the value of this role in an organization and what you can do to bridge that gap in your career.

Business Architecture 52

Business Architecture Digital Transformation Portfolio Management Vision 52

Clarasys

APRIL 13, 2022

Customer experience (CX) is a key differentiator and primary driver for business success. Huge investment goes into increasing loyalty and customer lifetime value. This is sometimes referred to as the ‘green gap’ – the difference between consumer intentions and what they actually buy.

Customer Experience 52

Customer Experience Customer Experience Supply Chain Innovation 52

Leading Agile

NOVEMBER 29, 2023

So in the case of that client I was referring to, they had a performance management software or software suite, let’s just call it that, and something that they had been selling to their clients for and implementing for many years. Let’s just pull that thread for a minute and some of the challenges it created. Mike Cottmeyer Yeah.

Digital Transformation 62

Digital Transformation Agile Vision Digital 62

Leading Agile

NOVEMBER 29, 2023

So in the case of that client I was referring to, they had a performance management software or software suite, let’s just call it that, and something that they had been selling to their clients for and implementing for many years. Let’s just pull that thread for a minute and some of the challenges it created. Mike Cottmeyer Yeah.

Digital Transformation 62

Digital Transformation Agile Vision Digital 62