Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Often they only touch the surface of what needs to change, because translating the initial journey map into the supporting business can be a challenge.

Customer Experience 72

Customer Experience Customer Experience Business Architecture Retail 72

Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Often they only touch the surface of what needs to change, because translating the initial journey map into the supporting business can be a challenge.

Customer Experience 52

Customer Experience Customer Experience Business Architecture Retail 52

Bridging the Gap

NOVEMBER 16, 2022

Whether you’re learning about business architecture for the first time or dreaming of ways to grow your BA career into a business architecture role, my conversation with Whynde Kuehn will help you discover the value of this role in an organization and what you can do to bridge that gap in your career.

Business Architecture 52

Business Architecture Digital Transformation Portfolio Management Vision 52

Clarasys

JANUARY 19, 2022

Our four-part podcast mini-series deep dives into digital transformation areas to consider to ensure success. In this episode, Clarasys’ own Tom Carpenter, Sarah Rigby and Simon Blosse explore how to consider the business in a digital transformation. Specializing really in customer experience as well as Sarah.

Digital Transformation 52

Digital Transformation Digital Vision Customer Experience 52

Clarasys

APRIL 13, 2022

Customer experience (CX) is a key differentiator and primary driver for business success. Huge investment goes into increasing loyalty and customer lifetime value. For organisations to develop successful sustainable products and services, they will need to carefully manage the impact to the customer experience.

Customer Experience 52

Customer Experience Customer Experience Supply Chain Innovation 52

Business Bullet

NOVEMBER 1, 2020

About 15 years ago I decided to pluck up the courage to set up in business on my own and established Scarlett Solutions, a boutique consultancy firm specialising in Business Analysis, Business Architecture and change delivery. I work in both digital and analogue forms and I sometimes even combine the two! .

Visualization 52

Visualization Business Analysis Business Analysis Digital 52

Leading Agile

NOVEMBER 29, 2023

Meet Philippe Bonneton Mike Cottmeyer So, Philippe joins us with a lot of big consulting background, a lot of background in the area of digital transformation, cloud migration, a lot of the things, data ai, a lot of the things that we’re talking about. I worked at Accenture for about eight years at Accenture.

Agile 62

Agile Digital Transformation Vision Digital 62