Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Often they only touch the surface of what needs to change, because translating the initial journey map into the supporting business can be a challenge.

Customer Experience 72

Customer Experience Customer Experience Business Architecture Retail 72

Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Often they only touch the surface of what needs to change, because translating the initial journey map into the supporting business can be a challenge.

Customer Experience 52

Customer Experience Customer Experience Business Architecture Retail 52

Timo Elliott

FEBRUARY 10, 2023

In a Spotify and Apple Music world, you cannot take a cassette tape and pencil approach to your business challenges. You have to start with the customer experience and work your way back to technology. Continuing what you have always done might work up to some point, but renovation is the key in this ever-changing world.

E-Commerce 298

E-Commerce Supply Chain Procurement Business Architecture 298

Bridging the Gap

NOVEMBER 16, 2022

Whether you’re learning about business architecture for the first time or dreaming of ways to grow your BA career into a business architecture role, my conversation with Whynde Kuehn will help you discover the value of this role in an organization and what you can do to bridge that gap in your career.

Business Architecture 52

Business Architecture Digital Transformation Portfolio Management Vision 52

Clarasys

APRIL 13, 2022

Customer experience (CX) is a key differentiator and primary driver for business success. Huge investment goes into increasing loyalty and customer lifetime value. For organisations to develop successful sustainable products and services, they will need to carefully manage the impact to the customer experience.

Customer Experience 52

Customer Experience Customer Experience Supply Chain Innovation 52

Clarasys

JANUARY 19, 2022

So it’s great to have you on the podcast today giving some insights and your experience in some of those things. . Specializing really in customer experience as well as Sarah. We’re trying to deliver the journey we want our customers to go on. To, well, how do we actually make that happen in the business?

Digital Transformation 52

Digital Transformation Digital Vision Customer Experience 52

Business Bullet

NOVEMBER 1, 2020

About 15 years ago I decided to pluck up the courage to set up in business on my own and established Scarlett Solutions, a boutique consultancy firm specialising in Business Analysis, Business Architecture and change delivery.

Visualization 52

Visualization Business Analysis Business Analysis Digital 52