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Applying UML “Use Case Diagram” techniques: Warehouse Management System Analysis by Mondoa Image source I like it when someone shares their experience with this technique; as I always say, it needs to be more appreciated nowadays. User Experience vs. CustomerExperience: What’s The Difference?
Retail banking example Consider a simplified retail banking system. Perhaps the bank has had feedback in which customers described improvements they want to see in some of the services. Furthermore, the functions identified in the functional requirements are just a part of the total customerexperience.
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