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Then the industry changed. The big banks, and insurance companies began going Agile , and voila, a new meet up was born overnight attracting upwards of 150 people without even trying. The innovators and early adopters will say “RIGHT ON!!!” Yes, the irony is not lost on me. Well, in my city anyway. Overlapping Movements.
The ‘relentless’ pursuit of automation in SRE helps brands eliminate manual work, giving developers more time to innovate and create. For a given service, ensuring Availability, Latency, Performance, Efficiency, Changemanagement, Monitoring, Emergency response, Capacity planning, etc. ChangeManagement.
You know, in that same period of time, not on that same program, but in that same period of time, we also had teams interfacing directly with really large banks. I’m sitting there as this relatively young project manager, teaching all these folks at the bank about Agile, right, and risk management and things.
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But the most important customer service project management tool is the help desk or ticketing system that customer service teams use to collect and manage incoming customer complaints, service requests, and questions. With this tool, you can manage customer service for multiple clients and track them using different metrics.
I work all over the place though called Leading Agile, and we’ve been in the business of doing transformational changemanagement over the last 14 years and I’ve worked in a lot of companies before that back into 2000 twos that were doing Agile. So I run a company based out of Atlanta. So that’s kind of like my bent.
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