Smart Data Collective

DECEMBER 14, 2019

Econsultancy and Adobe asked B2B companies to report on what the most exciting opportunity for growth in 2020 is and the leading answer was, “customer experience.” source: [link] However, there are many challenges to provide the kind of customer experience that makes people want to buy from you and stay with you.

Big Data 245

Big Data Customer Experience Customer Experience Artificial Intelligence 245

Smart Data Collective

JANUARY 14, 2022

Rapid, wide-scale digitization has taken over many important areas of modern life, as evidenced by the rise and continual flourishing of the internet, artificial intelligence, and mobile devices. Upgrading their systems with innovative technology is, in many cases, the boost banks need to thrive in the contemporary financial sector.

Banking 312

Banking Retail Digital Big Data 312

Tableau

JUNE 28, 2021

And there’s a big push in the industry to use that data to improve customer experiences. It’s not just the industry that wants better customer experiences: 80% of consumers say the experience a company provides is as important as its products. But data alone isn’t enough to improve customer experiences.

Customer Experience 93

Customer Experience Customer Experience Data Analytics Data Analytics 93

Timo Elliott

JANUARY 3, 2020

If any lessons were learned over the last decade, one of them is undoubtedly that technology innovation has leveled the playing field for businesses of all sizes. It’s based on a deeply held, unwavering commitment to providing the best possible customer experience, aided by in-depth personal knowledge of employee experiences.

Artificial Intelligence 194

Artificial Intelligence Customer Experience Customer Experience Digital Transformation 194

Dataversity

MAY 30, 2022

Innovations in artificial intelligence, machine learning, the Internet of Things (IoT), and other advanced technologies have enabled companies to do things previously unimaginable when it comes to customer experiences, business growth, and revenue. In the 21st century, every company is a technology company.

Enterprise Architecture 130

Enterprise Architecture Artificial Intelligence Customer Experience Customer Experience 130

Inflexion Analytics

APRIL 24, 2024

Artificial Intelligence (AI) has long been heralded as the future of technology, promising to revolutionize industries and redefine the way we interact with the world. With its ground breaking innovations and transformative capabilities, Gemini AI is reshaping the landscape of artificial intelligence as we know it.

Artificial Intelligence 52

Artificial Intelligence Supply Chain Healthcare Innovation 52

Tableau

SEPTEMBER 22, 2022

It’s a new day for business because we have data to help us understand what customers need, make smarter decisions, and take action fast. Data helps us innovate not only technology, but also customer experiences. Let’s take a look at all of the product innovations we shared in the Tableau keynote at Dreamforce.

Innovation 98

Innovation Embedded Analytics Real-time Data Vision 98

Tableau

SEPTEMBER 23, 2022

It’s a new day for business because we have data to help us understand what customers need, make smarter decisions, and take action fast. Data helps us innovate not only technology, but also customer experiences. Let’s take a look at all of the product innovations we shared in the Tableau keynote at Dreamforce.

Innovation 98

Innovation Embedded Analytics Real-time Data Vision 98

Analysts Corner

MARCH 26, 2023

Effective leadership is crucial to the success of these teams, as it fosters collaboration, innovation, and growth. In this article, we will explore the essential experiences and qualities someone should possess to successfully lead an analytics team, along with examples and explanations.

Artificial Intelligence 130

Artificial Intelligence Innovation Retail Vision 130

Tableau

JUNE 28, 2021

And there’s a big push in the industry to use that data to improve customer experiences. It’s not just the industry that wants better customer experiences: 80% of consumers say the experience a company provides is as important as its products. But data alone isn’t enough to improve customer experiences.

Customer Experience 52

Customer Experience Customer Experience Data Analytics Data Analytics 52

Analysts Corner

OCTOBER 26, 2024

Encouraging Diverse Perspectives Diversity drives innovation. Incorporating AI and Machine Learning Artificial Intelligence (AI) and Machine Learning (ML) are no longer just buzzwords. As Julia pointed out, reframing resistance allows you to innovate, encouraging those who hesitate to become vocal advocates for change.

Data Governance 130

Data Governance Government Visualization Data Analytics 130

Analysts Corner

APRIL 19, 2024

Let’s explore how GenAI can be leveraged to enhance the effectiveness of customer care agent coaching, ultimately leading to improved customer satisfaction and agent performance. If it’s of your interest, please read the holistic customer experience journey strategy and how to leverage a cloud based technology platform to drive it.

Artificial Intelligence 130

Artificial Intelligence Customer Experience Customer Experience Predictive Analytics 130

Timo Elliott

JANUARY 22, 2019

Cloud brings agility and faster innovation to analytics. New experience analytics. Understanding and optimizing the customer experience is the bedrock of successful digital transformation. These data-driven, self-learning business processes improve automatically over time and as people use them.

Data Discovery 240

Data Discovery Enterprise Architecture Embedded Analytics Digital Transformation 240

Domo

NOVEMBER 1, 2024

Artificial intelligence is reshaping the way businesses function. From marketing and sales to product development, businesses are relying on AI to streamline processes, improve workflows, and inspire innovation across the organization. Prioritizing AI readiness can also set your team up to become leaders in innovation.

Artificial Intelligence 52

Artificial Intelligence Innovation Government Cybersecurity 52

Cprime

NOVEMBER 16, 2023

Large Language Models (LLMs) like ChatGPT are revolutionizing the way businesses interact with artificial intelligence. For decision-makers, understanding these technologies is key to unlocking their potential for innovation and efficiency. In practical terms, LLMs can transform business operations.

Innovation 52

Innovation Artificial Intelligence Customer Experience Customer Experience 52

BizAcuity

APRIL 14, 2022

Have you read any of the case studies involving how Netflix and Spotfy leverage big data for creating unique customer experiences? One leverages data to improve their supply chain resilience while the other to improve their product innovation. Customer Experience. Product/Service innovation.

Big Data 130

Big Data Data Analytics Data Analytics Data Management 130

Whizlabs

APRIL 19, 2021

Currently she works at Microsoft and concentrates mainly on cloud computing, edge computing, distributed systems and architecture, and a little bit of machine learning and artificial intelligence. Some of his must read write-ups are 5 Pillars of Innovation , The 20/20 Vision of Cloud , and Making Smart Cloud Choices in Uncertain Times.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Cprime

JULY 20, 2023

Agile, digital, and AI transformation are three interconnected pillars that hold immense potential for driving innovation, growth, and success. Transformation defined Agile Transformation : Agile methodologies enable organizations to respond quickly to changing market dynamics and customer needs.

Digital 75

Digital Agile Digital Transformation Cloud Computing 75

Timo Elliott

JANUARY 5, 2019

Here’s a short recording explaining how the intelligent enterprises of the future can use the latest technologies such as machine learning to optimize the end-to-end customer experience, increase productivity, and improve workforce engagement.

Customer Experience 157

Customer Experience Customer Experience Innovation Artificial Intelligence 157

Tableau

SEPTEMBER 22, 2022

It’s a new day for business because we have data to help us understand what customers need, make smarter decisions, and take action fast. Data helps us innovate not only technology, but also customer experiences. Let’s take a look at all of the product innovations we shared in the Tableau keynote at Dreamforce.

Innovation 52

Innovation Embedded Analytics Real-time Data Vision 52

Domo

JANUARY 10, 2025

Buyers Guide research places vendors into one of four overall categories: Exemplary, Innovative, Assurance or Merit. This representation classifies vendors weighted performance overall in Product Experience and Customer Experience.

Embedded Analytics 59

Embedded Analytics Artificial Intelligence Customer Experience Customer Experience 59

Forrester - Business Intelligence

JUNE 7, 2024

Navigate the choppy and always exciting waters of artificial intelligence (AI) with Forrester’s analysts.

Artificial Intelligence 69

Artificial Intelligence Customer Experience Customer Experience Information Technology 69

GlowTouch

JULY 27, 2021

Newest member ranked alongside the industry’s most innovative and well-established customer experience management solution providers LOUISVILLE, Ky., Newest member ranked alongside the industry’s most innovative and well-established customer experience management solution providers LOUISVILLE, Ky.,

Customer Experience 59

Customer Experience Customer Experience Artificial Intelligence Innovation 59

GlowTouch

JANUARY 6, 2023

No discussion about technology goes very far before someone broaches the subject of artificial intelligence – how to use it, where is it most effective, what downsides might exist, and so forth.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Customer Experience Innovation 52

Cprime

FEBRUARY 1, 2024

– Generative AI (GenAI) in financial services refers to advanced AI systems capable of creating new, original content and solutions, such as predictive financial models and personalized customer experiences, by synthesizing data and learning from interactions.

Finance 80

Finance Vision Government Talent Acquisition 80

Astera

MAY 5, 2023

This is where artificial intelligence (AI) comes in. AI-driven innovations in enterprise data storage are transforming the way financial data is managed and stored, enabling businesses to unlock valuable insights and stay ahead of the competition.

Innovation 40

Innovation Data Management Artificial Intelligence Big Data 40

Business Analysis Hub

AUGUST 22, 2023

In today's digital age, Artificial Intelligence (AI) has emerged as a game-changer for businesses worldwide. Creating a robust AI strategy is pivotal in harnessing the power of this technology to drive innovation, efficiency, and growth. It's no longer a question of if AI will transform your business, but rather how.

Artificial Intelligence 52

Artificial Intelligence Monitoring Customer Experience Customer Experience 52

Sisense

MAY 27, 2021

AI is the technology that will help businesses to be agile, innovate, and scale. For retailers specifically, AI will prove to be game-changing in three key areas: Improving quality and speed of decisions, enhancing the customer experience, and streamlining operations. Improving the shopping experience with AI.

Retail 52

Retail Supply Chain Artificial Intelligence Customer Experience 52

Astera

MAY 25, 2023

From claims history to customer demographics, insurers rely on vast amounts of information to assess risk and set rates. To efficiently collect and analyze medical data, large insurers with millions of customers are now turning to an innovative solution – automated medical data processing.

Healthcare 40

Healthcare Artificial Intelligence Innovation Monitoring 40

Astera

MAY 22, 2023

From claims history to customer demographics, insurers rely on vast amounts of information to assess risk and set rates. To efficiently collect and analyze medical data, large insurers with millions of customers are now turning to an innovative solution – automated medical data processing.

Healthcare 40

Healthcare Artificial Intelligence Innovation Monitoring 40

Domo

FEBRUARY 26, 2025

Unlike traditional artificial intelligence (AI) models that passively generate responses, agentic AI can execute tasks, collaborate with other systems, and adapt in real time. Industries, including finance and healthcare, use agentic AI agents to optimize workflows, improve customer experiences, and drive innovation.

Supply Chain 59

Supply Chain Healthcare Monitoring Banking 59

Argon Digital

JUNE 27, 2023

Enhanced Customer Experience : Automation plays a crucial role in delivering exceptional customer experiences. By automating customer-facing processes, organizations can respond faster to customer inquiries, provide self-service options, and ensure timely and accurate order processing.

Logistics 52

Logistics Supply Chain Customer Experience Customer Experience 52

TIBCO

FEBRUARY 21, 2017

It can also involve doing all of this in real time—to build what analyst firm Forrester has identified as an Insights-Driven Business —able to apply data and analytics at every opportunity to differentiate its products and customer experiences. Introducing the Insight Platform.

Data Analytics 45

Data Analytics Data Analytics Artificial Intelligence Digital Transformation 45

GlowTouch

DECEMBER 12, 2022

One Customer at a Time No discussion about technology goes very far before someone broaches the subject of artificial intelligence – how to use it, where is it most effective, what downsides might exist, and so forth.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Customer Experience User Experience 52

Agilemania

AUGUST 28, 2022

New technology and innovations are evolving each day. Use of Artificial Intelligence. From chatbots to virtual assistants, artificial intelligence has been changing the face of digital marketing in recent years. It’s helping brands to optimize marketing tasks, improve the consumer experience, and drive leads.

Digital 59

Digital Artificial Intelligence Customer Experience Customer Experience 59

Sisense

JUNE 25, 2020

Every store has its own set of customers and its own set of characteristics, and artificial intelligence (AI) can help us understand those individual store characteristics better. And that in-store experience must then be extended to a digital mobile relationship.”. Jon Francis, SVP Data Analytics, Starbucks.

Supply Chain 98

Supply Chain Big Data Retail IBM Maintenance 98

Data Pine

MAY 9, 2019

Put simply: Business intelligence is the process of discovering valuable trends or patterns in data to make more efficient, accurate decisions related to your business goals, aims, and strategies. As pattern recognition is a decisive part of BI, artificial intelligence in business intelligence plays a pivotal role in the process.

Business Intelligence 108

Business Intelligence Business Intelligence Procurement Data Warehouse 108