Analysts Corner

FEBRUARY 18, 2024

Customer experience transformation, a practitioners point of view What is customer experience (CX)? Customer Experience refers to the overall perception that a customer or a company has of brand or a business based on their interactions and experiences throughout their entire customer lifecycle.

Customer Experience 130

Customer Experience Customer Experience Artificial Intelligence Cloud Computing 130

Smart Data Collective

JANUARY 13, 2022

The marketing profession has been fundamentally changed due to advances in artificial intelligence and big data. In short, how the customer service of a firm functions can dramatically impact the profitability of the firm, either positively or negatively. AI & ML: Problem Solver in Customer Service. The AI solution.

Artificial Intelligence 349

Artificial Intelligence Customer Experience Customer Experience Cloud Computing 349

Smart Data Collective

MAY 30, 2022

This, in turn, allows them to aggregate data on their customers and use it for future decisions. What is this platform and how can it help companies understand their customers? Any firm must now prioritize customer experience. Contact centers are the hub of company-customer interactions. Here comes the call center.

Artificial Intelligence 325

Artificial Intelligence Customer Experience Customer Experience Cloud Computing 325

Smart Data Collective

MAY 7, 2023

New digital technologies such as artificial intelligence, data analytics, machine learning automation, and the Internet of Things (IoT) may seem like a breakthrough for decision-making, but they are not bulletproof. This form of attack may degrade customer experience because it will render the apps useless.

Digital Transformation 324

Digital Transformation Digital Cybersecurity Monitoring 324

Whizlabs

APRIL 19, 2021

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. In the year of 2020, with everyone working from home, better cloud storage and computing strategies have helped many organizations to grow higher while some were struggling to adapt to the changes.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Analysts Corner

OCTOBER 26, 2024

Cloud Computing : With cloud storage, sharing data is more accessible than ever. Incorporating AI and Machine Learning Artificial Intelligence (AI) and Machine Learning (ML) are no longer just buzzwords. Emerging Technologies Impacting Data Communication Technology plays a crucial role in how we communicate data.

Data Governance 130

Data Governance Government Visualization Data Analytics 130

Cprime

JULY 20, 2023

Digital Transformation : Digital transformation involves integrating digital technologies into all aspects of business operations, processes, and customer experiences. Digital transformation enables organizations to unlock additional revenue streams, optimize processes, and meet the expectations of digitally empowered customers.

Digital 75

Digital Agile Digital Transformation Cloud Computing 75