Monday

MAY 4, 2021

In this article, we’ll cover exactly what a CRM for small business is and what it can do for you and your team. It makes it easier to track data and personalize the customer experience, which then improves sales and revenue and builds customer loyalty. That’s right — you need a CRM.

Customer Experience 98

Customer Experience Customer Experience Documentation Project Management 98

Sisense

AUGUST 6, 2020

AI can add value to your product/service in many ways, including: Improved business performance Reduced costs Increased customer satisfaction Improved brand value Risk reduction (reduced human error, fraud reduction, spam reduction) Improved convenience and accessibility of products. Improving performance with AI.

Product Management 95

Product Management Product Management Customer Experience Customer Experience 95

Monday

SEPTEMBER 30, 2021

In this article, we’ll introduce the concept of “operations management” and show you why — and how — it can help you become more effective and efficient. To communicate these different documents, you need a system that helps you centralize your information into one place. Customer support operations.

Project Management 98

Project Management Documentation Government Supply Chain 98

Argon Digital

JUNE 27, 2023

In this article, we will explore the high-level value automation brings to organizations. Enhanced Customer Experience : Automation plays a crucial role in delivering exceptional customer experiences. Retail businesses leverage automation for inventory management and personalized customer interactions.

Logistics 52

Logistics Supply Chain Customer Experience Customer Experience 52

Argon Digital

AUGUST 11, 2023

From optimizing operations to enhancing customer experiences, the right software can be a game-changer. In this article, we’ll explore why defining software requirements is crucial for businesses engaged in the software selection process and delve into the pivotal roles of business analysts and product managers in this endeavor.

Product Management 52

Product Management Product Management Documentation Requirements Gathering 52

Astera

APRIL 10, 2023

In this article, we will explore how modern-day data extraction tools enable insurers to streamline claims management, reduce costs, and improve customer satisfaction. Claimants need to provide medical records, bills, and other supporting documents to prove that they are eligible for coverage.

Documentation 52

Documentation Digital Digital Transformation Customer Experience 52

Astera

APRIL 10, 2023

In this article, we will explore how modern-day data extraction tools enable insurers to streamline claims management, reduce costs, and improve customer satisfaction. Claimants need to provide medical records, bills, and other supporting documents to prove that they are eligible for coverage.

Documentation 52

Documentation Digital Digital Transformation Customer Experience 52

Cprime

MARCH 20, 2023

This article highlights best practices you can implement to help refine JSM implementation and boost service desk operational efficiency. Automation also leads to significant cost savings, and an improved customer experience. JSM supports a modern, effective, and scalable approach to service desk operations, and ITSM at large.

Documentation 52

Documentation Monitoring Artificial Intelligence Change Management 52

Argon Digital

OCTOBER 24, 2022

Updating customer information. RPA can extract data from a document, email, or online form and update customer information. RPA can aggregate data from internal and external sources to assemble a contract that is quickly delivered to your customer. This whole article might feel a bit like a buzzword salad.

IBM Support 52

IBM Support IBM Maintenance Artificial Intelligence Documentation 52

Argon Digital

JUNE 23, 2023

In this article, we will explore the value of requirements training for the health insurance industry and its impact on the success of business analysts and product managers that work for health insurance organizations. To excel in their roles, these professionals require comprehensive requirements training.

Healthcare 52

Healthcare Supply Chain Cloud Computing Artificial Intelligence 52

Marutitech

OCTOBER 8, 2021

Especially in businesses, emails, tickets, chats, social media conversions, and documents are generated daily. Can you imagine sorting all these documents, tweets, customer support conversations, or surveys manually? For instance, you can efficiently classify a newspaper article or a book by its most frequently used words.

Monitoring 98

Monitoring Documentation Logistics Customer Experience 98

Domo

FEBRUARY 26, 2025

In this article, we will talk about agentic AI, its benefits, and real-world applications. For example, a document-processing AI can collaborate with a compliance-checking AI to review contracts, flag issues, and ensure regulatory adherence. Lets explore why this technology will redefine automation. What is agentic AI?

Supply Chain 59

Supply Chain Healthcare Monitoring Banking 59

Domo

SEPTEMBER 11, 2017

The company estimates that the latter occurs a whopping 13 times more than actual fraud, and notes that AI can help minimize risk and improve customer experience. Enhancing customer service As with other industries (retail, we’re looking at you), so-called “chatbots” are becoming more common in financial services.

Banking 52

Banking Artificial Intelligence Retail Customer Experience 52

Clarasys

DECEMBER 3, 2020

In 2020, delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. Working software over comprehensive documentation. Customer collaboratio n over contract negotiation. Many programmes have a vision.

Vision 52

Vision Customer Experience Customer Experience Agile 52

Modern Analyst

JANUARY 15, 2023

This article tackles the importance of creativity when analysts evaluate business challenges and develop solutions. But in general, you don’t need to make a formal document to perform this method; a pen and paper or a simple document can suffice. Is this method helpful in business analysis?

Business Analysis 82

Business Analysis Business Analysis Documentation Retail 82

Monday

MAY 28, 2021

In this article, we explain what BPM is, its benefits, showcase examples of it in action, and explain how you can create your own BPM system. Delivering a better customer experience. By standardizing your workflows, you lower the chance of human errors, which lead to a poor customer experience.

Business Process Management 59

Business Process Management Documentation Project Management Customer Experience 59

Monday

APRIL 14, 2021

This article will explain exactly how you can use a DAM system to stave off catastrophe. By adding custom columns into the scheduling document, you can make it easy for anybody to find what they need, when they need it. Help your customers. They can also promote better customer experiences.

Digital 96

Digital Customer Experience Customer Experience Planning 96

Monday

JUNE 28, 2021

In this article, we’ll break down process automation — what it means and its benefits. When to use it: In general, process automation is best applied to tasks with a small amount of risk for errors that can directly impact the customer experience. Customer support. What is business process automation (BPA)?

Customer Experience 52

Customer Experience Customer Experience Documentation Digital 52

Monday

MAY 6, 2021

And cloud-based customer relationship management (CRM) software is the backbone of that for businesses. If you want to provide a good customer experience, and therefore close more sales, every interaction that your customers have with your business needs to happen without error. Customize dashboards. Get started.

Customer Experience 52

Customer Experience Customer Experience Finance Real-time Data 52

Whizlabs

APRIL 19, 2021

David is also a contributor to IEEE Cloud Computing and has published countless number of articles and books over the years. Her Research Recap — Cloud And Tech Operations articles are a must read for anyone who’s interested in her research. February recap is attached here. Follow Lauren Nelson on Twitter , LinkedIn , and Blog/Website.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Userzoom

AUGUST 2, 2018

In which we discuss customer journeys and the many ways we can map them in order to make sense of our users’ experiences. Customer experience maps. It should identify the key interactions a customer has with your organisation, and you can use these observations to improve the journey and remove any barriers.

User Experience 52

User Experience Customer Experience Customer Experience Agile 52

Argon Digital

NOVEMBER 21, 2022

Confronted with this reality, most teams were tracking projects manually using spreadsheets, email, electronic documents, or just handwritten notes. This resulted in a wide range of problems including missed commitments, poor handoffs, cost overruns, waste, and a poor customer experience.

Agile 52

Agile Documentation Project Management Business Process Management 52

Marutitech

SEPTEMBER 12, 2022

To help you unpack the valuable results of component-based architecture, in this article, we will dive deep to understand how to scale the front end using component-based development. We’ll also discuss component reusability and how Maruti Techlabs built and scaled our custom chatbot platform-WotNot.

Customer Experience 52

Customer Experience Customer Experience Documentation Visualization 52

GAVS Technology

JULY 6, 2021

” If your answer to any of above is Yes, this article is for you! It involves practices such as management of Strategy, Portfolio, Finance, Demand, and Customer Experience function, with purposes of establishing Business Relationship Management for customer collaboration and loyalty. And yes, CMDB!”.

Change Management 52

Change Management Finance Customer Experience Customer Experience 52

CMW Lab Blog

APRIL 28, 2023

In this article, we’ll explore some of the ways that digital transformation influences the real estate industry and the benefits it brings. This technology ensures minimization of human errors and enhances customer experience. Document tracking.

Digital Transformation 52

Digital Transformation Retail Digital Documentation 52

Monday

MAY 5, 2021

In this article, we’ll discuss how automation software can help your team. We’ll also look at how you can use automation to make a positive impact on 3 key functions within your business — sales, marketing, and customer support. Marketing automation can help teams to: Put out relevant content to educate customers and qualify interest.

Customer Experience 52

Customer Experience Customer Experience Project Management Planning 52

MindsMapped

JULY 18, 2020

Most people reading this article would have heard about this before. I hope this article was able to give you a view about who the business analysts and business analytics experts are. Business Analysts and Business Analytics – Differences. Business Analyst. Functional Business Analyst is a widely used term across the board.

Business Analysis 46

Business Analysis Business Analysis Requirements Gathering Documentation 46

Ntara

MAY 18, 2021

In this article, we’ll cover what we’ve learned through building connectors between inRiver and Salesforce—and what you should know before you tackle an integration. inRiver allows both standard, out-of-the-box attributes and customized attributes. In 2016, Salesforce acquired Demandware to expand its commerce offering.

Innovation 52

Innovation Data Governance Customer Experience Customer Experience 52

Monday

APRIL 1, 2021

In this article, we’ll define BPO, discuss BPO meaning, and cover how to outsource business processes day-to-day. For example, a vendor who specializes in managing company records might be able to automatically index documents in compliance with legal regulations, and your team can stop manual filing. What is BPO? Types of BPO.

Finance 52

Finance Customer Experience Customer Experience Information Technology 52

Monday

MAY 27, 2021

With that in mind, in this article, we’ll share some SMART goals examples for 4 different business functions, plus show you how software can make setting and achieving goals a whole lot easier. For lots more information all about how to set SMART goals, check out our article. Customer support. Reducing customer wait time.

Vision 52

Vision User Experience Customer Experience Customer Experience 52

Monday

MAY 10, 2021

It helps them understand the needs, preferences, likes, and dislikes that drive their customers’ purchasing decisions. This article will explain the elements that make up a CRM, how well-managed CRM software can benefit your business, key steps to managing your CRM effectively, and what you need to look for in a CRM platform.

Supply Chain 52

Supply Chain Monitoring Documentation Customer Experience 52

Business Analyst Learnings

AUGUST 7, 2021

Experience may be the best teacher, but in this case, it’s preferable to learn from someone else’s. In this article, we’ll be discussing 3 reasons why most digital transformation initiatives continue to fail so you can be aware of the red flags, and avoid them altogether. You consider intelligent document processing software now.

Digital Transformation 52

Digital Transformation Digital Artificial Intelligence Planning 52

Monday

MAY 21, 2021

In this article, we’ll break down exactly what critical success factors are, show some common examples, and tell you how you can find yours. Clear documentation. Craft creative with the right voice that resonates with your potential customers. Customer experience — location, website usability, etc. Maximize reach.

Project Management 52

Project Management Visualization Planning Customer Experience 52

Monday

MAY 5, 2021

But what’s the best way to convert potential leads into customers and help your business succeed? In this article, we’re going to look at what lead management is, why it’s important, and how lead management software streamlines the entire lead generation process. Well, using lead management software is a good place to start.

Customer Experience 52

Customer Experience Customer Experience Documentation 52

Astera

MAY 6, 2024

Customer Insights: Data mining tools enable users to analyze customer interactions, preferences, and feedback. This helps them understand customer behavior and pinpoint buying patterns, allowing them to tailor offerings, improve customer experiences, and build brand loyalty. Can handle large volumes of data.

Data Mining 52

Data Mining Supply Chain Data Quality Visualization 52

Monday

MAY 21, 2021

This article shows you how to do KPI reporting better — and how monday.com can help. A KPI report could take the form of monthly emailed excel documents. CSAT is a metric of customer satisfaction calculated from customer surveys. What are KPIs? Get started with monday.com. What is KPI reporting?

Customer Experience 52

Customer Experience Customer Experience Documentation Monitoring 52

Monday

MAY 17, 2021

In this article, we’re going to look at what a CRM can bring to the life insurance business, and what to look for in a great CRM for your company. Improved customer service. Insurance companies can use CRM data to increase customer satisfaction by delivering a personalized customer experience. Policy renewal dates.

Customer Experience 52

Customer Experience Customer Experience Documentation Monitoring 52