Agile Customer Experience Workshop 
The Uncommon League
JANUARY 19, 2021
Good businesses understand that the process of finding, attracting and selling to customers looks a lot like the recruitment, hiring and retention of good employees. The dual processes of creating good employee experience and good customer experience can be optimized. What Will You Measure? Map out that journey.
BA Squared
JULY 9, 2020
In 2020, I am updating this definition to “A catalyst of problem-solving and effective decision making; facilitating problem-solving and decision making on desired strategic, operations, customer experience, and systematic changes and aspects of how organizations serve their customers and operate at all levels.”. Innovation.
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Clarasys
MAY 4, 2021
Using knowledge across multiple disciplines is required when redesigning an organisation’s customer experience since it cuts across almost all functions of your organisation from marketing to service and even recruitment. This approach had great results when we worked with a client to improve customer relationships.
Domo
MAY 29, 2019
To that end, Domo and customer-experience specialists One Connected Community (OCC) hosted 17 senior retail leaders in London last month for a thought-provoking, interactive workshop on all things retail, data and digital. Agile is sometimes seen as a buzzword,” Anisha Patel said.
Clarasys
APRIL 6, 2021
As you decipher the impacts of this pandemic on your organisation, make sure to put the customer’s needs at the heart of your business strategy. Follow Agile ways of working to deliver value with speed. If you want to get under the skin of your customer experience, why not try one of our CX workshops.
EBG Consulting
JULY 3, 2019
That was the key question I posed in my Agile Cincinnati keynote recently. A poorly defined product impacts your ability to respond to changing customer and market needs. A poorly defined product impacts your ability to respond to changing customer and market needs. “So, what is your product?” This has serious consequences.
Clarasys
MARCH 31, 2022
Huge benefits can be unlocked by solving complex problems across an organisation’s Lead-to-Cash (L2C) lifecycle, but how does an organisation go about finding the right approach that has customers at the heart of changes made? If this method is adopted with an agile mindset, it can be just as effective as deep research.
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