Passionate BA

AUGUST 1, 2023

Welcome to the Business Analysis Digest #36, with the best business analysis and related topics articles of July 2023. User Experience vs. Customer Experience: What’s The Difference? But it is rare when we discuss another important issue, UI/UX, at length – CX or customer experience. Hello there!

Business Analysis 130

Business Analysis Business Analysis UML Banking 130

Domo

AUGUST 2, 2023

SILICON SLOPES, Utah – Today Domo (Nasdaq: DOMO) announced it has been named an overall leader and received its seventh consecutive perfect recommendation score in Dresner Advisory Services’ 2023 Wisdom of Crowds ® Business Intelligence (BI) Market Study Customer Experience and Vendor Credibility Models.

Business Intelligence 52

Business Intelligence Business Intelligence Cloud Computing Customer Experience 52

Domo

SEPTEMBER 12, 2023

Determined by end user input, Domo earned high scores in the Dresner 2023 market study as an overall leader in both the customer experience and vendor credibility models and was rated best in class for integration with third-party technologies, product ease of installation and ease of administration.

Cloud Computing 52

Cloud Computing Business Intelligence Business Intelligence Customer Experience 52

Domo

OCTOBER 27, 2023

SILICON SLOPES, Utah — Today Domo (Nasdaq: DOMO) announced it has been ranked as an “Overall Leader” in the Customer Experience Model and the Vendor Credibility Model in Dresner Advisory Services’ 2023 Wisdom of Crowds® Small and Midsize Enterprise (SME) Business Intelligence (BI) Market Study.

Business Intelligence 52

Business Intelligence Business Intelligence Cloud Computing Customer Experience 52

Astera

DECEMBER 5, 2022

From facilitating financial transactions and marketing automation to creating connected customer experiences, APIs are becoming the backbone of every sector. Multiple factors, such as customer trends, industry-specific changes, and economic conditions, continue to redefine how organizations utilize APIs. API-as-a-Product.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Predictive Analytics Visualization 52

Astera

DECEMBER 22, 2022

From facilitating financial transactions and marketing automation to creating connected customer experiences, APIs are becoming the backbone of every sector. Multiple factors, such as customer trends, industry-specific changes, and economic conditions, continue to redefine how organizations utilize APIs. API-as-a-Product.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Predictive Analytics Visualization 52

Argon Digital

APRIL 19, 2023

Improved Customer Experience Leasing has become a popular option for consumers to purchase goods and services. Lease accounting software enables manufacturers to manage their lease portfolios more efficiently, which, in turn, improves the customer experience.

Customer Experience 52

Customer Experience Customer Experience Data Automation Visualization 52

Blueprint

OCTOBER 16, 2023

Reduced errors, higher quality, improved speed in process execution, better customer experiences, and, as a collective result, reduced operational costs. The main reason RPA (robotic process automation) has enjoyed its accelerated adoption and implementation is due to the benefits it delivers.

Customer Experience 59

Customer Experience Customer Experience 59

Cprime

NOVEMBER 28, 2023

Utilizing the certified Atlassian migration methodology, complemented by Cprime’s custom solutions, provided a truly personalized approach that met the client’s specific requirements. Moreover, Cprime’s project team helped facilitate communication between Atlassian support throughout the engagement, ensuring a seamless customer experience.

User Experience 52

User Experience Government Data Security Customer Experience 52

GlowTouch

FEBRUARY 2, 2023

Within customer support outsourcing industry, there are diverse opinions that range from AI and chatbots as indispensable parts of a customer service operation to an innovation that causes more problems than it solves. Dispensing WizDom and Technology, One Customer at a Time.

Artificial Intelligence 40

Artificial Intelligence Customer Experience Customer Experience User Experience 40

Tableau

SEPTEMBER 22, 2022

It’s a new day for business because we have data to help us understand what customers need, make smarter decisions, and take action fast. Data helps us innovate not only technology, but also customer experiences. And companies need real-time data and analytics, a single source of truth, to meet changing customer expectations. .

Innovation 98

Innovation Embedded Analytics Real-time Data Vision 98

Tableau

SEPTEMBER 23, 2022

It’s a new day for business because we have data to help us understand what customers need, make smarter decisions, and take action fast. Data helps us innovate not only technology, but also customer experiences. And companies need real-time data and analytics, a single source of truth, to meet changing customer expectations. .

Innovation 98

Innovation Embedded Analytics Real-time Data Vision 98

Astera

AUGUST 29, 2024

trillion in the year 2023. M&A deals, whether they involve acquiring a competitor, entering a new market, or merging with a complementary business, reshape industries. As the number of M&A deals increases, so does the reliance on data to inform critical decisions. Ignoring data management risks can restrict these benefits.

Data Management 52

Data Management Customer Experience Customer Experience Innovation 52

Domo

AUGUST 24, 2023

Nasdaq: DOMO) today announced results for its fiscal second quarter ended July 31, 2023. million as of July 31, 2023, an increase of 2% year over year RPO expected to be recognized as revenue in the next 12 months was $232.1 million as of July 31, 2023, an increase of 3% year over year Net cash provided by operating activities was $0.6

Business Intelligence 52

Business Intelligence Business Intelligence Embedded Analytics Planning 52

Forrester - Business Intelligence

APRIL 10, 2023

You can find The State Of Cloud In Retail, 2023 on the Forrester website now. Last week, we published our latest in a series of “State Of” reports for specific verticals.

Retail 52

Retail Healthcare Supply Chain Customer Experience 52

BizAcuity

APRIL 25, 2022

According to Statista, the US online gambling market is expected to reach $93 billion by 2023 from $67 billion in 2022. . Recognizing the pattern and offering a set of suggestions improves customer experience. In fact, one research shows that 44% of the buyers become repeat custome rs if offered personalized service.

Digital 130

Digital User Experience Retail E-Commerce 130

Tableau

AUGUST 6, 2024

Spencer Czapiewski August 6, 2024 - 6:34pm Kyle Massey VP Lead Software Engineer Kyle Massey, a two-time Tableau DataDev Ambassador and co-leader of the DataPride Tableau User Group, shares his experience with VizQL Data Service. What is VizQL Data Service? And boy oh boy, did it catch my eye right away!

Visualization 93

Visualization Customer Experience Customer Experience Data Management 93

Domo

DECEMBER 2, 2021

According to Gartner , by 2023 more than 33% of large organizations will have analysts practicing DI. With DI, you can identify patterns in customer sentiment with Natural Language Processing (NLP) and machine learning (ML) modeling. Shifting your organizational mindset toward decision intelligence.

Supply Chain 59

Supply Chain Artificial Intelligence Logistics Decision Modelling 59

Tableau

MAY 20, 2021

Michael Hetrick Director, Product Marketing, Tableau Krassimira Iordanova Director, Product Management, Customer Data Cloud Kristin Adderson May 20, 2021 - 5:19pm February 14, 2023 If you want to keep pace with the speed of change, you have to be able to quickly analyze and act on the customer data you’ve collected.

Customer Experience 52

Customer Experience Customer Experience Visualization Data Automation 52

The BAWorld

JUNE 11, 2024

Overview A CRM or Customer Relationship Management is a software application that includes apps for Sales management, service management, products, social media, data analysis and customer experience management. It offers a technology platform for customers and developers to build and run business applications.

Customer Experience 52

Customer Experience Customer Experience 52

Tableau

DECEMBER 7, 2022

Allison (Ally) Witherspoon Johnston Senior Vice President, Product Marketing, Tableau Bronwen Boyd December 7, 2022 - 11:16pm February 14, 2023 In the quest to become a customer-focused company, the ability to quickly act on insights and deliver personalized customer experiences has never been more important.

Talent Acquisition 54

Talent Acquisition Data Warehouse Data Architecture Visualization 54

Tableau

SEPTEMBER 22, 2022

It’s a new day for business because we have data to help us understand what customers need, make smarter decisions, and take action fast. Data helps us innovate not only technology, but also customer experiences. And companies need real-time data and analytics, a single source of truth, to meet changing customer expectations. .

Innovation 52

Innovation Embedded Analytics Real-time Data Vision 52

Agilemania

AUGUST 28, 2022

According to Juniper’s research prediction, eCommerce transactions through chatbots will be around $112 billion by 2023. Starbucks focused on improving its customer experience by making the ordering process easy. And to include omnichannel marketing in your strategy: Research your customers’ needs and preferences.

Digital 59

Digital Artificial Intelligence Customer Experience Customer Experience 59

Domo

NOVEMBER 1, 2024

In a 2023 McKinsey survey, nearly 40 percent of companies that adopted AI saw their costs cut, while 60 percent experienced increased revenue. Ultimately, the success of AI is dependent on frontline workers embracing it as a tool to automate mundane tasks, gain better insights, improve decision-making, and enhance customer experiences.

Artificial Intelligence 52

Artificial Intelligence Innovation Government Cybersecurity 52

Astera

AUGUST 22, 2024

For instance, in 2023, nearly 40,000 mergers and acquisition (M&A) deals were completed worldwide. Enhanced Customer Experience High data quality allows for a unified customer view, combining data from both companies. Technological advancements are driving mergers and acquisitions (M&As) at an unprecedented rate.

Data Quality 52

Data Quality Data Governance Government Monitoring 52

CMW Lab Blog

APRIL 28, 2023

The forecasts for 2023 prove this tendency with a retail vacancy rate falling to 4,2%. This technology ensures minimization of human errors and enhances customer experience. With the end of lockdown, the retail real estate sector showed significant growth in 2022.

Digital Transformation 52

Digital Transformation Retail Digital Documentation 52

Tableau

FEBRUARY 3, 2022

Katherine Rowe Sports Marketing Manager, Salesforce and Tableau Tanna Solberg February 3, 2022 - 7:29pm September 10, 2023 Data continues to be critical to the success of athletes, teams, and leagues alike. As a proud partner of Team USA, Tableau from Salesforce is working with individual U.S. Olympic and Paralympic athletes, including U.S.

Customer Experience 52

Customer Experience Customer Experience Visualization Planning 52

Bintelligence

APRIL 12, 2023

Business Intelligence Group Announces the Winners of the 2023 Excellence in Customer Service Awards PHILADELPHIA, PA—April 12, 2023—Today, the Business Intelligence Group named 92 companies, executives and products as winners of the 2023 Excellence in Customer Service Awards.

Business Intelligence 63

Business Intelligence Business Intelligence Customer Experience Customer Experience 63

Insight Software

DECEMBER 12, 2022

Moreover, this shift removes on-prem challenges as well as empowers customers to make informed decisions and respond to changing market scenarios more quickly. Our primary focus is to provide an elevated customer experience that meets their evolving needs, while ensuring a smooth transition to the cloud.”. growth in 2023.

Supply Chain 52

Supply Chain Finance Planning User Experience 52

Astera

APRIL 10, 2023

As we move forward into 2023, it’s critical for businesses to keep up with the latest trends in data management to maintain a competitive edge. So, let’s take a closer look at the top five data management trends in 2023 and explore how they can help businesses stay ahead of the curve. Download Free Whitepaper 2.

Data Management 52

Data Management IBM Maintenance Real-time Data IBM Support 52

Insight Software

OCTOBER 31, 2023

insightsoftware has once again been named a leader in the 2023 Wisdom of Crowds® Enterprise Performance Management Market Study by Dresner Advisory Services, earning high marks for both customer experience and vendor credibility in the enterprise performance management (EPM) sector. Enable cookies. Still experiencing an issue?

IBM Support 52

IBM Support IBM Maintenance Supply Chain Customer Experience 52

Insight Software

MAY 8, 2024

This recognition highlights Logi Symphony’s commitment to exceptional customer experience and its strong reputation within the BI and analytics industry. The Dresner Customer Experience Model maps metrics like the sales and acquisition process, technical support, and consulting services, against general customer sentiment.

Business Intelligence 52

Business Intelligence Business Intelligence IBM Support Embedded Analytics 52