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As digitaltransformation sweeps through the business world, one important trend is robotic process automation (RPA). As Laura Hendrix, SVP of First Horizon Bank, describes it, working in RPA and process improvement involves constantly. Read More.
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In 2021, PolicyLink wants to transform the energy and data around racial disparities in the U.S. Over the last year, Feeding America saw demand increase 60% across its network of 200 food banks. They launched a survey to understand demand and challenges across their member food banks. into structural change. “We
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This is Mike Cottmeyer's talk from AgileIndy 2021 on The Executive's Guide to Why Agile Transformation Fails. Announcer] This is Mike Cottmeyer’s talk from AgileIndy, 2021 on “Why Agile Transformation Fails.” We were doing like large online banking bill payment kinds of things. Transcript.
The UK Institute of Customer Service, an independent body that measures customer satisfaction, published their July 2021 report and found that for the first time, 50% of the customer experiences recorded in their index were digital. We aim to be the bank that puts you first, every single time.” appeared first on Clarasys.
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