2020 Customer Experience Retail 
Smart Data Collective
MARCH 28, 2021
2021 is an extension of the uncertain times of 2020. The global pandemic saw a paradigm shift in the way customers interact with and use products. Great Business Insights and Improved Customer Experience. They also get to monitor the interactions of their customers with their products and services.
Smart Data Collective
JUNE 11, 2021
Recent revenue reports from its website show its digital partners increased more than 38% in 2020 from 2019. Indeed, that much is proven as their digital remittance expanded by 45% in the first quarter of 2021 while the company’s overall revenue is up to $850 million from $600 million in all of 2020.
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Smart Data Collective
MAY 14, 2021
Companies needed to figure out how to offer top-notch customer service while still keeping teams lean and productive. Virtual agents help create a seamless customer experience while empowering human employees to work on pressing tasks that need the human touch. billion in 2019. Meanwhile, the load on agency call centers shrinks.
Clarasys
JANUARY 13, 2021
No matter what plans a retail organisation has had at the beginning of 2020, many will need to adapt their strategy for 2021. Whether this is due to an increased demand for online shopping, changing customer behaviours, or as a result of the newest technology, retailers will need to go back to the drawing board.
Clarasys
MARCH 31, 2021
China is at the frontier of a digitised retail future which is more dynamic, innovative and consumer-centric than ever before. Having experienced solid growth, their e-commerce market was projected to be $1 trillion dollars in 2020, with 700 million Chinese customers shopping online. The ‘New Digital Mall’ .
Sisense
MAY 27, 2021
Spending on AI is forecast to double over the span of four years, growing from just over $50 billion in 2020 to a whopping $110 billion in 2024. According to analyst firm IDC, the industry that will spend the most on AI is retail. In fact, the global market size for AI in retail is expected to reach a massive $23.32
Sisense
FEBRUARY 9, 2021
Confectioners, gift companies, flower retailers, and other businesses will rely on mountains of data to make sure this amorous day of celebration comes up roses for countless romantics across the globe. This represents a huge logistical challenge for retailers and suppliers, one that data is uniquely able to help combat.
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