2020 Customer Experience Reference 
Smart Data Collective
SEPTEMBER 6, 2020
Early adopters published websites with company information and the forward thinkers had portals for customers to check on orders and interact with their sales rep. But in 2020, it’s not enough to just be on the internet or provide a way for customers to check on orders. Rich customer experience. Ask your customers!
BA Squared
JULY 9, 2020
Business Analysis Skills from 2012 to 2020. These are not the technical architecture and data context diagrams, we are talking here about customer experience design and business design. In 2020, we see an even greater need to ensure this can be done in a remote/virtual environment; this means upskilling your remote BA skills.
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Clarasys
JUNE 14, 2021
In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.
Clarasys
JUNE 10, 2021
Beth teaches us how important it is to make the right choices in order to develop a winning strategy; not dissimilar to business-related strategies, such as Customer Experience (CX). You are still making choices to win, but to win over your customers in the marketplace. References. The Queen’s Gambit (2020) Directed by F.
BizAcuity
APRIL 14, 2022
billion in 2020? Have you read any of the case studies involving how Netflix and Spotfy leverage big data for creating unique customer experiences? Customer Experience. If you know and understand a lot of details about every customer, won’t it make sales easier and relationships much easier?
Monday
MAY 4, 2021
CRM stands for customer relationship management. The term can refer to the strategies businesses use to facilitate relationships with their customers, but more often it refers to a tool, software, or system that helps manage those relationships. What is a CRM for a small business? monday.com is more than a CRM.
Whizlabs
JUNE 29, 2021
With the unexpected global pandemic of 2020, cloud computing has evolved from just being a concept or an experiment. When most people talk about “edge” devices, they refer to Internet of Things (IoT) products. In 2020, Microsoft commercial cloud officially reached the $50 billion mark run rate annually.
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