Remove 2020 Remove Customer Experience Remove Digital Transformation
article thumbnail

The Start of a New Golden Age for Mid-Size Businesses

Timo Elliott

As we head into 2020, I foresee many more small and midsize companies reaching new customer segments, expanding into new markets, and achieving market leadership – without the traditional challenges of “not being big enough” getting in the way. A 2020 outlook of amplified agility, adaptability, and flexibility.

article thumbnail

Accelerating Out of Crisis with Digital Transformation

GAVS Technology

As businesses look beyond the immediate impacts of COVID-19, it’s time to adopt a connected enterprise mindset and accelerate digital transformation. The New Customer Experience. When lockdown hit, customer service teams on the frontline found themselves at the centre of a perfect storm. Smarter CX starts with AI.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 10 Analytics Trends for 2019

Timo Elliott

New experience analytics. Understanding and optimizing the customer experience is the bedrock of successful digital transformation. Looking forward to 2020 and beyond. Traditional analytics focused on structured data flowing from operational systems.

article thumbnail

The Top 10 Business Analysis Skills For 2020 and Beyond

BA Squared

Business Analysis Skills from 2012 to 2020. These focus areas help organizations pivot quickly and drive their digital transformations to better compete and serve customers. These are not the technical architecture and data context diagrams, we are talking here about customer experience design and business design.

article thumbnail

5 dimensions of digital transformation, with CX at centre stage

Clarasys

There are many definitions for digital transformation but it all boils down to applying digital technologies to advance business’ agendas and deliver against changing customer expectations. . This means that most companies would have had to embark on the journey of digital transformation if only to “dip their toes” in it.

article thumbnail

Checkmate: The Queen’s Gambit of customer experience strategy – Part 2

Clarasys

In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.

article thumbnail

Checkmate: The Queen’s Gambit of customer experience strategy – Part 1

Clarasys

Beth teaches us how important it is to make the right choices in order to develop a winning strategy; not dissimilar to business-related strategies, such as Customer Experience (CX). You are still making choices to win, but to win over your customers in the marketplace. The Queen’s Gambit (2020) Directed by F. References.