Domo

MAY 29, 2019

To that end, Domo and customer-experience specialists One Connected Community (OCC) hosted 17 senior retail leaders in London last month for a thought-provoking, interactive workshop on all things retail, data and digital. But turning to data means nothing if you don’t also understand how to use it to your advantage.

Retail 52

Retail Customer Experience Customer Experience Innovation 52

EBG Consulting

NOVEMBER 13, 2019

Originally published on www.mindtheproduct.com , 24 October 2019. Recently I ran a product planning workshop where we needed to decide which experiments to focus on to affect our conversion metrics. The customer service team leader shed light on the support required for user trial sign-up. A culture of trust develops.

Product Management 44

Product Management Product Management Customer Experience Customer Experience 44

Userzoom

DECEMBER 17, 2019

Here’s an exclusive collection of content tackling one of the biggest UX challenges of 2019 – persuading your executives to invest in UX. I bring the stakeholders into the workshop environment and make them part of the process so they can see the value for themselves and be a part of it.

User Experience 122

User Experience Planning Documentation Design Thinking 122

Userzoom

NOVEMBER 18, 2019

The results, as featured in our 2019 State of UX in the Enterprise survey , are a revealing array of common challenges and trends. 29% of enterprises have a VP of Design of Chief Experience Officer in 2019 , up from 21% in 2018. Centralized UX teams are decreasing as more UXers are embedded throughout the product line.

Agile 91

Agile User Experience Customer Experience Customer Experience 91