Remove 2019 Remove Customer Experience Remove Innovation
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Top 10 Analytics Trends for 2019

Timo Elliott

2019 is the year that analytics technology starts delivering what users have been dreaming about for over forty years — easy, natural access to reliable business information. Cloud brings agility and faster innovation to analytics. New experience analytics. Machine learning everywhere. Cloud analytics adoption skyrockets.

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What is Customer Experience in 2019?

GlowTouch

What is Customer Experience in 2019? Linda Ruffenach, was recently tapped for her customer experience expertise. Here’s what Linda had to say on the matter: “The customer experience conveys the true essence of a company’s brand. The post What is Customer Experience in 2019?

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Bridging the Gap Between Analytics Expectations and Reality

Sisense

Companies surveyed by Harvard Business Review Analytic Services (HBR) report that two of the most important strategic benefits of using data analytics are (1) identifying new revenue and business models and (2) becoming more innovative. 30% want to be more innovative. Only 23% can. Only 14% are.”

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150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

Some of his must read write-ups are 5 Pillars of Innovation , The 20/20 Vision of Cloud , and Making Smart Cloud Choices in Uncertain Times. As a Chief Customer Officer, she is expert in cloud-based subscription models, automation and data analytics to drive customer adoption of software and reduce churn.

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Customer Success: Earning Trust Through Partnership

Sisense

Add to that being acknowledged two years in a row as “Credibility Leader” and “Overall Customer Experience Leader,” let’s just say it was a pretty great day! Innovating for success. These acknowledgements wouldn’t be possible if the technology, problem-solving, and partnership didn’t result in success for our customers.

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What UK retailers can learn from Chinese e-commerce

Clarasys

China is at the frontier of a digitised retail future which is more dynamic, innovative and consumer-centric than ever before. Having experienced solid growth, their e-commerce market was projected to be $1 trillion dollars in 2020, with 700 million Chinese customers shopping online. The community at the centre of delivery innovation.

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Why becoming more sustainable is essential to your CX

Clarasys

Customer experience (CX) is a key differentiator and primary driver for business success. Huge investment goes into increasing loyalty and customer lifetime value. The trend is clear – a study shows that between 2015 and 2019, green marketed products contributed an outsize share of consumer goods growth in the US.