2019 Customer Experience Innovation 
GlowTouch
FEBRUARY 26, 2019
What is Customer Experience in 2019? Linda Ruffenach, was recently tapped for her customer experience expertise. Here’s what Linda had to say on the matter: “The customer experience conveys the true essence of a company’s brand. The post What is Customer Experience in 2019?
Timo Elliott
JANUARY 22, 2019
2019 is the year that analytics technology starts delivering what users have been dreaming about for over forty years — easy, natural access to reliable business information. Cloud brings agility and faster innovation to analytics. New experience analytics. Machine learning everywhere. Cloud analytics adoption skyrockets.
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Clarasys
APRIL 13, 2022
Customer experience (CX) is a key differentiator and primary driver for business success. Huge investment goes into increasing loyalty and customer lifetime value. The trend is clear – a study shows that between 2015 and 2019, green marketed products contributed an outsize share of consumer goods growth in the US.
Clarasys
MARCH 31, 2021
China is at the frontier of a digitised retail future which is more dynamic, innovative and consumer-centric than ever before. Having experienced solid growth, their e-commerce market was projected to be $1 trillion dollars in 2020, with 700 million Chinese customers shopping online. The community at the centre of delivery innovation.
Clarasys
SEPTEMBER 15, 2021
While the professional day-to-day may feel increasingly more fast-paced, complex, uncertain and fluid, this in itself does not have to be a blocker to innovation. By setting the right foundation, direction and guard rails to work effectively and efficiently, each organisation has the potential to achieve its goals.
Domo
MAY 29, 2019
Over the past decade, as customers’ demands have changed, in-store sales have declined, and shareholder pressure has risen, many retailers have turned to data as a way to survive an increasingly cut-throat industry. But turning to data means nothing if you don’t also understand how to use it to your advantage.
Sisense
MARCH 26, 2021
Companies surveyed by Harvard Business Review Analytic Services (HBR) report that two of the most important strategic benefits of using data analytics are (1) identifying new revenue and business models and (2) becoming more innovative. 30% want to be more innovative. Only 23% can. Only 14% are.”
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