Remove 2019 Remove Customer Experience Remove Information Technology
article thumbnail

Business process outsourcing (BPO): everything you need to know to get started

Monday

It’s a popular strategy — the revenue of the global BPO industry amounted to $26 billion in 2019. Don’t outsource critical functions that make or break your customer experience, because it could hurt your business. Information technology-enabled services (ITES) BPO. What is BPO? Types of BPO.

Finance 52
article thumbnail

150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

Lydia is a seeker of input through information, opinions and experiences. Her keen interest has made her understand the links between business strategy and information technology and now live at the intersection of business and technology. He has invented the concept of MMI’s Innovation Development Framework.