Sisense

OCTOBER 15, 2019

Connect the data for your service agents who speak Spanish, and you can assign this customer to the agent that speaks Spanish, understands the customer’s financial plans, and is located in a time zone that is convenient to all. That’s a great customer experience — and one that leads directly to orders and revenue.

Customer Experience 73

Customer Experience Customer Experience Planning Data Analytics 73

Data Pine

MAY 9, 2019

We have already entered the Zettabyte era, also mentioned as one of our tech buzzwords for 2019, and, for scale, in 2012, the entire Internet only contained ½ of one zettabyte in data. Improve your customer experience processes. Just look at these numbers: according to CloudTweaks, in 2015 there were 2.5 followed by 18 zeros.

Business Intelligence 108

Business Intelligence Business Intelligence Procurement Data Warehouse 108

Domo

MAY 29, 2019

Over the past decade, as customers’ demands have changed, in-store sales have declined, and shareholder pressure has risen, many retailers have turned to data as a way to survive an increasingly cut-throat industry. ” The post How Data Can Help Retailers Win Customers first appeared on Blog.

Retail 52

Retail Customer Experience Customer Experience Innovation 52

Sisense

JUNE 25, 2020

Today the business boasts over 31,000 stores worldwide and over 400,000 employees, serving 100 million customers a week. And these aren’t the only figures that have grown over the years: in 2019, the firm recorded its highest-ever revenue, having generated over $26.5 The right use of data changes everything.

Supply Chain 98

Supply Chain Big Data Retail IBM Maintenance 98

Sisense

MARCH 26, 2021

Then the company uses intelligence from a huge well of structured and unstructured data to modify the design of new products before going to market, in order to enhance product offerings and the customer experience. Newly published research shows that companies aren’t getting the most out of their analytics.

Innovation 98

Innovation Data Analytics Data Analytics Digital Transformation 98

Monday

APRIL 1, 2021

The CRM Trends Report in 2019 asked their respondents this very question. Let’s take a closer look at each of these features to see how they can help you deliver a better customer experience. Your business needs a way to manage all the details for each of your customers and prospects ? But what are those features?

Customer Experience 52

Customer Experience Customer Experience Monitoring Banking 52

Actian

SEPTEMBER 3, 2019

In order to delve into each of the four key trends identified in the survey and highlighted in the Datacast Infographic , we are releasing a series of in-depth blog posts, which you can find and follow along with on Data at Work , the official Actian blog.

Data Architecture 40

Data Architecture User Experience Data Warehouse Real-time Data 40

Actian

SEPTEMBER 3, 2019

In order to delve into each of the four key trends identified in the survey and highlighted in the Datacast Infographic , we are releasing a series of in-depth blog posts, which you can find and follow along with on Data at Work , the official Actian blog.

Data Architecture 40

Data Architecture User Experience Data Warehouse Real-time Data 40

GlowTouch

JULY 28, 2021

between 2018 and 2019. Do these customers use all of them? Look for the customer experience to become even more of a strategic priority in responding to disruptive competition. While the number of subscribers has fallen since 2019, pay-TV remains profitable with steady revenue growth. Are they all worth it?

Customer Experience 52

Customer Experience Customer Experience 52

Actian

AUGUST 27, 2019

Last week we announced the findings of the Actian Datacast 2019: Hybrid Data Trends Snapshot , sharing insights into the current challenges as well as opportunities for data-driven enterprises around managing hybrid data environments. Data complexity creates a barrier to entry here, though.

Real-time Data 40

Real-time Data Logistics Big Data Data Warehouse 40

Actian

AUGUST 27, 2019

Last week we announced the findings of the Actian Datacast 2019: Hybrid Data Trends Snapshot , sharing insights into the current challenges as well as opportunities for data-driven enterprises around managing hybrid data environments. Data complexity creates a barrier to entry here, though.

Real-time Data 40

Real-time Data Logistics Big Data Data Warehouse 40

Monday

APRIL 1, 2021

It’s a popular strategy — the revenue of the global BPO industry amounted to $26 billion in 2019. Don’t outsource critical functions that make or break your customer experience, because it could hurt your business. In this article, we’ll define BPO, discuss BPO meaning, and cover how to outsource business processes day-to-day.

Finance 52

Finance Customer Experience Customer Experience Logistics 52

Monday

MAY 10, 2021

For example, if your company generated $2m in net sales in 2019 (S1), and $3m in 2020 (S2), your sales growth rate is 50%: (3m – 2m)/2m x 100 = 50. With a strong sense of positioning, a great product, and a solid customer experience, you’ll no doubt experience at least some degree of organic growth over time.

Retail 52

Retail Vision Customer Experience Customer Experience 52

Monday

MAY 10, 2021

With half of all internet use taking place via mobile phone, it’s become vital for companies to use mobile CRM apps to manage customer relations 24/7. So it’s not surprising to hear that the mobile CRM market is set to grow at an average rate of 13% per year from 2019 to 2029. What are the benefits of using a CRM app? Get started.

Monitoring 52

Monitoring Real-time Data Customer Experience Customer Experience 52

Domo

MAY 20, 2021

A recent IDG survey found that IT leaders’ top objectives behind their enterprise data strategy include improving: Customer experiences and relationships The quality of decision-making Security, while minimizing risks Employee productivity and morale. The post Building a Data-Driven Culture: The People Aspect first appeared on Blog.

Chief Data Officer 59

Chief Data Officer Data Warehouse Business Intelligence Business Intelligence 59

Monday

MAY 11, 2021

No matter how good your existing processes are, dynamic CRM software can elevate your sales team’s performance and improve customer experience. A good CRM with quick scheduling, reminders, notes about a client/potential customer, and more all in one place can ensure effective conversations that lead to conversions.

Customer Experience 52

Customer Experience Customer Experience Project Management Visualization 52

Data Pine

DECEMBER 28, 2021

In the image above, we can see a graph showing 77% of Christian Americans in 2009, a number that decreased to 65% in 2019. Now, if the issue here is not obvious enough, we can see that the Y-axis in this chart starts from 58% and ends at 78%, making the 12% drop from 2009 to 2019 look way more significant than it actually is.

Digital 145

Digital Healthcare Data Visualization Data Mining 145