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The topics covered a wide variety of different industries, with lots of great, concrete examples of how SAP’s customers and partners are using technology to innovate. I’m an innovation evangelist for SAP. to discuss some of the highlights and common themes in last year’s episodes. Timo Elliott: Hello everyone!
In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customerexperience (CX) strategy. Final two choices to consider to develop a successful customerexperience strategy. These capabilities help us understand and improve the customerexperience.
Some of his must read write-ups are 5 Pillars of Innovation , The 20/20 Vision of Cloud , and Making Smart Cloud Choices in Uncertain Times. As a Chief Customer Officer, she is expert in cloud-based subscription models, automation and data analytics to drive customer adoption of software and reduce churn.
While these industries are traditionally slow in adopting new innovations, there are some front-runners that are leading the pack. In 2013, they took a slight risk and introduced a veggie smoothie to their previously fruit-only smoothie menu. An article titled “ The Big Business of Big Data ” examines some of the possibilities.
The last major innovation in this industry had been in 1976. He left Skullcandy in 2013 to become an entrepreneur-in-residence at Solamere Capital, and then, he found Traeger. “We did a lot of consumer research, and it boiled down to one simple thing: experience. “In It needed its story told.”
Companies like Tableau (which raised over $250 million when it had its IPO in 2013) demonstrated an unmet need in the market. Amazon also provides data and analytics – in the form of product ratings, reviews, and suggestions – to ensure customers are choosing the right products at the point of transaction.
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