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In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customerexperience (CX) strategy. Final two choices to consider to develop a successful customerexperience strategy. These capabilities help us understand and improve the customerexperience.
Beth teaches us how important it is to make the right choices in order to develop a winning strategy; not dissimilar to business-related strategies, such as CustomerExperience (CX). You are still making choices to win, but to win over your customers in the marketplace. 2013) Playing to Win: How Strategy Really Works.
It is loud and clear that Cloud Computing is fundamental to the new wave of digitaltransformation. Over the 18+ years of experience in the industry, Manjula has identified the power of customers and he has an exceptional skill in transforming the journey of companies in order to create world-class customerexperiences and success.
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