Remove 2013 Remove Customer Experience Remove Digital Transformation
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Checkmate: The Queen’s Gambit of customer experience strategy – Part 2

Clarasys

In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.

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Checkmate: The Queen’s Gambit of customer experience strategy – Part 1

Clarasys

Beth teaches us how important it is to make the right choices in order to develop a winning strategy; not dissimilar to business-related strategies, such as Customer Experience (CX). You are still making choices to win, but to win over your customers in the marketplace. 2013) Playing to Win: How Strategy Really Works.

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150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. Over the 18+ years of experience in the industry, Manjula has identified the power of customers and he has an exceptional skill in transforming the journey of companies in order to create world-class customer experiences and success.