Clarasys

JUNE 14, 2021

In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.

Customer Experience 52

Customer Experience Customer Experience Digital Transformation Digital 52

Clarasys

JUNE 10, 2021

Beth teaches us how important it is to make the right choices in order to develop a winning strategy; not dissimilar to business-related strategies, such as Customer Experience (CX). You are still making choices to win, but to win over your customers in the marketplace. 2013) Playing to Win: How Strategy Really Works.

Customer Experience 52

Customer Experience Customer Experience Vision Digital Transformation 52

BizAcuity

JANUARY 2, 2020

Parent company Yum Brands is pouring $130 million into Pizza Hut to improve customer experience and enhance technology such as ordering kiosks and mobile apps. But then again, not every fast food burger ranks among the most famous fast food menu items of all time.

Customer Experience 130

Customer Experience Customer Experience 130

Data Pine

APRIL 14, 2022

In 2013, they took a slight risk and introduced a veggie smoothie to their previously fruit-only smoothie menu. While these industries are traditionally slow in adopting new innovations, there are some front-runners that are leading the pack. An article titled “ The Big Business of Big Data ” examines some of the possibilities.

Big Data 97

Big Data Healthcare Customer Experience Customer Experience 97

Domo

NOVEMBER 5, 2014

The conclusion to HBR’s (actually very helpful) article goes something like this: At first blush, the Marketing2020 study reveals what you might expect: Marketers must leverage customer insight, imbue their brands with a brand purpose, and deliver a rich customer experience. Allow me to repeat that: data is not the end goal.

IBM Maintenance 40

IBM Maintenance Cloud Computing Data Warehouse Real-time Data 40

Astera

OCTOBER 20, 2022

The CRM platform makes it easier for businesses to record and analyze customer interactions and improve customer experience. Note that there are some additional requirements: If your SharePoint version is 2013 or older, you need to select On-premises File Connect to view the list of users having the same permissions as you.

Documentation 52

Documentation Data Warehouse Data Quality Customer Experience 52

Monday

MAY 5, 2021

Employee engagement is important as it directly impacts the customer experience. More engaged employees offer better customer service, which results in higher customer retention and higher revenues. Analytical CRM : this is about the effective use of customer data to inform future strategies and approaches.

Supply Chain 52

Supply Chain Customer Experience Customer Experience Finance 52