Remove 2013 Remove Change Management Remove Monitoring
article thumbnail

Jira Service Management Best Practices: Tips for Optimizing Service Desk Operations

Cprime

Atlassian launched Jira Service Desk in 2013 but soon found that 40 percent of their customers adopted it for internal requests. To facilitate this use and harness the power of IT service management (ITSM), Atlassian then launched JSM for comprehensive service delivery. Use JSM Assets to manage your organization’s IT inventory, too.

article thumbnail

12 inspiring women in project management

Monday

While many people may recognize Rosabeth Moss Kanter for her scientific works in sociology, she’s also an innovator in change management who established multiple change management theories that have improved today’s business landscape. She founded the Program Management & Controls service in 2013.