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Jira Service Management Best Practices: Tips for Optimizing Service Desk Operations

Cprime

Atlassian launched Jira Service Desk in 2013 but soon found that 40 percent of their customers adopted it for internal requests. To facilitate this use and harness the power of IT service management (ITSM), Atlassian then launched JSM for comprehensive service delivery. Use JSM Assets to manage your organization’s IT inventory, too.