2013, Change Management and Customer Experience

Jira Service Management Best Practices: Tips for Optimizing Service Desk Operations

Cprime

MARCH 20, 2023

Atlassian launched Jira Service Desk in 2013 but soon found that 40 percent of their customers adopted it for internal requests. To facilitate this use and harness the power of IT service management (ITSM), Atlassian then launched JSM for comprehensive service delivery.

Documentation

Documentation Monitoring Artificial Intelligence Change Management

Struggling for a CRM definition? We’ve got you covered

Monday

MAY 5, 2021

Employee engagement is important as it directly impacts the customer experience. More engaged employees offer better customer service, which results in higher customer retention and higher revenues. Analytical CRM : this is about the effective use of customer data to inform future strategies and approaches.

Supply Chain

Supply Chain Customer Experience Customer Experience Finance

Business Analysis Digest

Jira Service Management Best Practices: Tips for Optimizing Service Desk Operations

Struggling for a CRM definition? We’ve got you covered

Webinars

Stay Connected