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Jira Service Management Best Practices: Tips for Optimizing Service Desk Operations

Cprime

Atlassian launched Jira Service Desk in 2013 but soon found that 40 percent of their customers adopted it for internal requests. To facilitate this use and harness the power of IT service management (ITSM), Atlassian then launched JSM for comprehensive service delivery. Use JSM Assets to manage your organization’s IT inventory, too.

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12 inspiring women in project management

Monday

While many people may recognize Rosabeth Moss Kanter for her scientific works in sociology, she’s also an innovator in change management who established multiple change management theories that have improved today’s business landscape. She founded the Program Management & Controls service in 2013.

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Struggling for a CRM definition? We’ve got you covered

Monday

And operations/change management functions may be interested in how adopting a CRM tool can streamline business functions and processes. For example, monday.com is ISO/IEC 27001:2013 certified and HIPAA and GDPR compliant, so you can be sure that your data is safe and secure. Do CRMs help with data security?