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The Growing Importance Of Data Collection For Customer Service

Smart Data Collective

Back in 2011, my colleagues and I first started discussing the evolving standards of customer service in business. The consequences can be fatal to businesses in the hospitality, healthcare and retail sectors, where exceptional customer service is crucial to their bottom line. How big data is changing the face of customer service.

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30 July 2011, Business Intelligence Conference, Bangalore

ElegantJ BI

by Silicon India on 30th July 2011 at Bangalore from 8:00 a.m. This will be focused on various sectors – Healthcare, Banking, Retail, Automotive Manufacturing & Production, FMCG Space, Technology. ElegantJ BI sponsors a Business Intelligence Conference event as the Silver Partner , organized. to 6:00 p.m.

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Big Data Paves The Way For Fantastic New Social Listening Tools

Smart Data Collective

Roughly 91% of retailers, for instance, are active on at least two social media platforms. million in Series B in 2010, and was quickly acquired by Twitter for $40 million in 2011. This is good news for businesses: after all, 92% of consumers fully trust word-of-mouth recommendations.

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Big Data, Big Benefits: What Leaders Say

Sisense

In the retail sector, 62 percent of businesses see competitive advantages from information and analytics. As long ago as 2011, the McKinsey Global Institute estimated that retailers using data analytics at scale could increase their operating margins by more than 60 percent.

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Agilemania 2.0: How We Became the Scaled Agile Gold Partner?

Agilemania

The year 2011 saw the Arab Springs and that sent shock waves throughout the world. Our coaches have been instrumental in the Agile transformation of leading companies in Banking & Insurance, Manufacturing, Retail, Electricals, FMCG, Oil & Gas, Auditing, and many more. Why Scaled Agile Framework?

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5 companies that are dominating with machine-learning

Domo

Here are 5 companies nailing this machine learning thing, and how they’re doing it: Amazon As one of the largest retailers in the world, Amazon also boasts one of the largest AI platforms in the world. IBM You’ve undoubtedly heard of IBM’s Watson by now; the computer that won Jeopardy back in 2011.

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How strategy can fuel or frustrate your big data initiatives (part 2)

Domo

For example, when Kevin Peters took over as the CEO of Office Depot in 2011, the office supply company was experiencing declining sales and profitability even though its in-store metrics for customer service were very positive. Mistake #3 – Measure & report everything.