GlowTouch

OCTOBER 21, 2020

Her 25 years of business process outsourcing experience has contributed to the success and growth of GlowTouch’s contact center outsourcing practice through strategic planning and execution of business solutions for new and existing clients. “I Founded in 2002, its 1,800 employees deliver operational excellence with high-touch engagement.

Customer Experience 52

Customer Experience Customer Experience Planning 52

Cprime

JANUARY 20, 2021

First drafted in 2002 (by some software developers at a ski lodge), the Agile Manifesto expresses the four values at the basis of Agile as follows: We are uncovering better ways of developing software by doing it and helping others do it. Responding to change over following a plan. Responding to change over following a plan.

Agile 52

Agile Documentation Logistics Planning 52

GlowTouch

AUGUST 23, 2022

Growth results from solid leadership, good planning, and great people who can execute, and this recognition reflects all three of those components. Read more about the Everest Group’s 2022 CXM PEAK Matrix®: [link] About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.

Customer Experience 52

Customer Experience Customer Experience Vision Planning 52

GlowTouch

JULY 27, 2022

When we began operations 20 years ago, we were confident that the business plan was sound and that there would be an opportunity to be successful. About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.

Planning 52

Planning 52

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Customer Experience 52

Customer Experience Customer Experience Planning Business Process Management 52

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Monitoring 52

Monitoring Planning Business Process Management 52

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Planning 52

Planning Business Process Management 52

GlowTouch

MAY 19, 2020

Develop a plan. Developing an initial plan to respond to a crisis will not be easy, especially if you are contending with a crisis like the COVID-19 pandemic that is completely novel to businesses. Chain of Command : A solid plan will clearly state how front-line employees and supervisors should proceed if a problem arises.

Planning 52

Planning 52

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Planning 52

Planning Business Process Management 52

GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Planning 52

Planning Business Process Management 52

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

User Experience 52

User Experience Customer Experience Customer Experience Cybersecurity 52

GlowTouch

NOVEMBER 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Monitoring 52

Monitoring Artificial Intelligence Innovation Planning 52

GlowTouch

DECEMBER 10, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Artificial Intelligence 52

Artificial Intelligence Logistics Predictive Analytics User Experience 52

Vitality Chicago

NOVEMBER 23, 2021

It reminds me of one of the four Agile Values: Responding to Change over Following a Plan. Lessons for Agile Leaders – Don’t pursue efficiency for it’s own sake and don’t plan for a known set of variables. So develop the ability to adapt to what comes at you rather than get locked into a plan.

Agile 98

Agile Planning Information Technology Information Technology 98

Monday

AUGUST 12, 2022

After all, as Publilius Syrus once put it, “ it’s a bad plan that admits of no modification.” These groups periodically meet to review progress and plan for the next sprint. What changes are we making to yesterday’s plan? Like in rugby, teams consist of smaller groups that work on specific tasks.

Project Management 52

Project Management Agile Planning 52

GlowTouch

SEPTEMBER 18, 2020

People know what to expect and how to plan for it; there is comfort in certainty, which can also apply to negative things, but those have a way of causing discomfort over time and lead to a degradation of work product and turnover. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Government 52

Government Planning Vision Agile 52

GlowTouch

JULY 10, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Customer Experience 52

Customer Experience Customer Experience Planning 52

GlowTouch

AUGUST 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Start a conversation with us today. About GlowTouch.

Planning 52

Planning 52

GlowTouch

DECEMBER 4, 2020

Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan. How to Select the Right Customer Support Channels for Your Company.

Cybersecurity 52

Cybersecurity Planning 52

GlowTouch

APRIL 28, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Planning 52

Planning 52

GlowTouch

JUNE 18, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Supply Chain 52

Supply Chain Logistics Planning Innovation 52

GlowTouch

JULY 6, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Digital 52

Digital Finance Planning Innovation 52

GlowTouch

JULY 13, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Reach out to us today to schedule a free consultation.

User Experience 52

User Experience Planning Innovation 52

GlowTouch

AUGUST 26, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Customer Experience 52

Customer Experience Customer Experience Vision Planning 52

GlowTouch

JUNE 12, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Skillset 52

Skillset Planning 52

GlowTouch

JUNE 26, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Customer Experience 52

Customer Experience Customer Experience Planning 52

GlowTouch

JANUARY 15, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? jitbit.com – What Is a Ticket Management System.

Customer Experience 52

Customer Experience Customer Experience Data Automation Planning 52

EBG Consulting

SEPTEMBER 4, 2020

User research and product discovery plans and findings. Product roadmap, release and launch plans, and ongoing retrospectives. Tips: Clarify early in planning who the workshop sponsor is and consult with her on the workshop purpose, products, and participants. Discovery research, planning sprints, releases, and launches.

Product Management 52

Product Management Product Management Planning Visualization 52

GlowTouch

APRIL 16, 2021

Cross- and upselling are two integral components of any successful SaaS business plan. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Customer Support Helps Cross-Sell and Upsell. About GlowTouch.

Digital 52

Digital Digital Transformation Customer Experience Customer Experience 52

Whizlabs

APRIL 19, 2021

” He chose the name of the blog from the Arctic Monkeys song, Old Yellow Bricks, and is a must read for anyone who is planning on expanding their career in cloud computing or virtualization. Dana’s BriefingsDirect is a must read blog for anyone who is planning to grow their career in Cloud Computing.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Cprime

JANUARY 22, 2021

Capacity planning. Benjamin Treynor (now Benjamin Treynor Sloss) introduced the concept of the site reliability engineer back in 2002. An SRE has responsibility for all these areas: General systems uptimes. Systems performance. Incident and outage management. Systems and application monitoring. Change management. What Is SRE?

Monitoring 52

Monitoring Data Modelling Change Management Agile 52

Data Pine

MAY 31, 2022

For example, healthcare organizations in the USA have to comply with HIPAA ( Health Insurance Portability and Accountability Act of 1996 ), public retail companies have to comply with SOX ( Sarbanes-Oxley Act of 2002 ), and PCI DSS ( Payment Card Industry Data Security Standard ). Segmented usage and adoption.

Cloud Computing 95

Cloud Computing Cybersecurity Business Intelligence Business Intelligence 95

Monday

JANUARY 5, 2021

The app launched in 2002 and was known as iCal until 2012. Regardless of whether you are a freelancer or a large enterprise, our calendar and management platform will change the way you schedule, plan, and execute workflows. The tech company best known for iPhones, Macbooks, and sleek white boxes, does indeed have a calendar.

Project Management 52

Project Management Visualization Planning 52

GlowTouch

JULY 2, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Monitoring 52

Monitoring Documentation Planning 52

Leading Agile

FEBRUARY 11, 2019

When I first learned about Agile methods in 2002, the principles seemed to offer an ideal solution to many organizational issues common at the time. How can the same principle be a good idea in 2002 and a bad idea in 2019? It includes advice about planning for employee burn-out and burning them out quite deliberately.

Agile 116

Agile Process Modelling Planning Visualization 116

GlowTouch

APRIL 24, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan.

Customer Experience 52

Customer Experience Customer Experience Planning 52

Leading Agile

JUNE 18, 2018

In a 2002 piece entitled The Law of Leaky Abstractions , Joel Spolsky observed that abstractions over any implementation can leak details of that implementation. If we plan to get a good night’s sleep in the years to come, we’d better come to grips with these issues, and program defensively against them!

Cloud Computing 101

Cloud Computing Artificial Intelligence Agile User Experience 101