2002 Customer Experience Planning 
GlowTouch
AUGUST 23, 2022
Growth results from solid leadership, good planning, and great people who can execute, and this recognition reflects all three of those components. Read more about the Everest Group’s 2022 CXM PEAK Matrix®: [link] About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.
GlowTouch
OCTOBER 21, 2020
Tina Hammons was recently promoted to Senior Vice President of Customer Experience. Her 25 years of business process outsourcing experience has contributed to the success and growth of GlowTouch’s contact center outsourcing practice through strategic planning and execution of business solutions for new and existing clients.
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GlowTouch
SEPTEMBER 22, 2020
This type of service, typically associated with luxury goods, is filtering across the general marketplace with an emphasis on the customer experience. The ‘experience’ speaks to all contact that people have with a product or service, from discovery to purchase to after-care and beyond. About GlowTouch. Tonya Morgan.
GlowTouch
OCTOBER 16, 2020
As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. This is why choosing the customer support channels that work for your business is so important. Customer Support Channels.
GlowTouch
JANUARY 15, 2021
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Must-Have Tools to Maximize Productivity of Customer Support Teams. Building an effective customer support team is of paramount importance for all businesses. By building a productive and unified customer service team!
GlowTouch
AUGUST 26, 2020
When you reduce costs by using an outsourced chat support solution, you’ll have additional resources available to use on other aspects of the overall customer experience. Should you invest in enhanced security to keep your customers’ confidential information secure? However, they have an indirect effect.
GlowTouch
APRIL 24, 2020
Customer experience is the next major battleground of the corporate world. Research shows that out of the companies that work hard to improve their customer experience, 84% report increased revenue as a result of their efforts. How to Select the Right Customer Support Channels for Your Company. Increased Revenue.
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